Operations Manager

We are thrilled to announce an opportunity to join our team as:

Operations Manager - Microsoft

SoftwareOne

Scope: Full-time | Office: Bogotá| Model: Hybrid

How a day to day would look like in this role:

• Planning and processing:
  Review pending requests (orders, quotes, invoicing) and align priorities with the sales team.
• Operational management:
  Verify purchase orders, generate quotes, and coordinate with vendors to ensure availability and delivery timelines.
• Monitoring and execution:
  Track order progress, ensure quality control in invoicing, and liaise with clients to address adjustments or inquiries.
• Customer satisfaction:
  Ensure expectations are met and manage post-delivery issues.
• Documentation and reporting:
  Update CRM/ERP systems and prepare reports to evaluate performance and important metrics.
• Customer relations:
  Coordinate with partners and vendors and plan tasks for the following day.

Job Requirements

Profile:

Professional or technologist in systems or related fields, with deep experience in roles related to sales, operations, or commercial support, ideally in technology companies.

Required Skills:

• Experience managing end-to-end purchase and sales processes, including quotations, invoicing, and delivery.
• Previous interaction with distributors, technology partners, and corporate clients.
• Advanced knowledge of Microsoft licensing and technological solutions.

Desired Skills:

• Intermediate English (B1).

Certifications:

• Microsoft Certified:
  Possess at least one certification in Microsoft products (Azure, Microsoft 365, or Dynamics 365).

BENEFITS:

• Direct and indefinite-term employment. This demonstrates our interest in building stable and long-term relationships.
• With our program Transformation Academy and other training and certification spaces, you will have the opportunity to develop your potential in a personalized way and in accordance with your objectives within the role.
• Health Insurance for you and preferential rates for your family.
• Access to ReferOne: this is a referral program that gives you the opportunity to earn a financial incentive by referring a friend or acquaintance to our company.a
• You will be part of one of the most competitive Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands.
• Accompaniment for your English language learning.
• Spaces for leisure, celebrations, and recreation for your physical and mental health.
• Days off for wedding, and graduation days

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws
.

Company description

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our appro

ximately 65,000 customers in their digital transformation.