Social Community Manager

hace 9 horas

Bogotá, Bogotá D.E., Colombia Crescere HR A tiempo completo

We
are looking for a Bilingual Social Community Manager
to join a global, fully remote team.

We're seeking someone who knows how to
build, nurture, and engage digital communities
, representing brands with clarity, empathy, and strong strategic judgment in a fast-paced, international environment.

Responsibilities

  • Design, document, and own community management policies, including moderation standards, escalation frameworks, and brand voice guidelines.
  • Build and execute crisis response and social PR playbooks, including scenario planning, escalation paths, and response matrices.
  • Manage daily community interactions across social platforms, ensuring consistency with brand and moderation guidelines.
  • Lead real-time engagement across comments, DMs, and public conversations, adapting tone as needed while protecting brand integrity.
  • Monitor sentiment, emerging risks, trends, and community feedback, proactively sharing insights with internal teams.
  • Collaborate closely with social, content, design, legal, and communications teams to align community strategy with broader brand and campaign goals.
  • Act as the frontline owner during high-risk situations, including negative press, customer escalations, or digital crises.
  • Continuously improve processes, templates, and workflows to scale the community while maintaining quality and consistency.

Requirements

  • 4+ years of hands-on experience managing social media communities, including moderation and response strategy ownership.
  • Proven experience creating community guidelines, moderation policies, escalation workflows, and crisis or PR response plans.
  • Ability to act calmly, confidently, and decisively in high-pressure or reputationally sensitive situations.
  • Excellent written communication skills in English, with strong judgment around tone, nuance, and brand protection.
  • Experience adapting brand voice across multiple platforms, audiences, or projects.
  • Highly organized, detail-oriented, and comfortable owning complex processes end-to-end.
  • Proactive, collaborative, and community-first mindset with strong cross-functional skills.


Work modality:
100% remote


Scope:
Global - Pacific Time - Open to LATAM

Contractor - USD Payment.

If this sounds like you — or someone you know — we'd love to hear from you. Feel free to apply or share

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