GBS Lead Collections Associate

hace 1 semana

Medellín, Antioquia, Colombia UPS A tiempo completo US$60.000 - US$120.000 al año

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position is responsible for assisting with collections and complex billing efforts commonly focusing on special projects which typically require significant experience and root cause analysis. He/She participates in the auditing of other associates' work and may require follow up training as needed. This position is also involved with the preparation of complex reports and analysis using various software packages.

Responsibilities:
  • Organizes root cause analysis of systematic and procedural abnormalities causing rating and billing errors.
  • Provides account collection assistance for disputed items.
  • Makes decisions regarding credit suspensions, account cancellations, and reinstatements.
  • Develops, implements, assigns, and monitors action plans for customer accounts.
  • Facilitates formation of cross-functional teams.
  • Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy of rating.
  • Communicates extensively with internal departments, customers, and outside agencies to coordinate collection efforts or problem resolution activities.
  • Coordinates and directs conference calls.
  • Dispatches work based on Supervisor direction.
  • Develops and/or completes ad-hoc and standard reporting for immediate group and/or the entire collections department.


Qualifications:


• Advanced English proficiency, with excellent written and verbal communication skills and the ability to effectively collaborate across global teams, professionally present information, and address questions.
• Strong organizational and prioritization skills

• Problem solving skills requiring advanced research and root cause analysis techniques

• Ability to work in a team environment and consistently exhibit leadership and team building skills

• Ability to perform effectively in a highly measured, fast-paced, production-driven environment.

• Cross-functional billing and collections knowledge and ability to utilize multiple collection applications

• Proficient in report preparation and data analysis

• Experience in process improvement and automation tools (e.g., Power BI, Power Automate, or Copilot) – Preferred.

• Strong stakeholder management skills, with the ability to collaborate across departments to resolve escalations and disputes.

• Results-oriented mindset with proven ability to drive collection effectiveness and meet targets.

• Prior phone center and/or collections experience - Preferred

• Bachelor's Degree in Business related field - Preferred


Employee Type:
 

Permanent


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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