Customer Support Specialist – Advanced English

hace 2 días

Bogotá, Bogotá D.E., Colombia Shark Helpers A tiempo completo

Job Title: Customer Support Specialist – Advanced English (C1/C2)

Location: Remote (Based in Colombia)

Schedule:

Thursday–Monday 12:00 PM – 9:00 PM  EST

Job Summary

We are seeking a Bilingual Customer Service Representative with
native or near-native English proficiency (C1/C2)
and outstanding communication skills. The ideal candidate is
charismatic, energetic, and able to create a positive impact over the phone,
while guiding customers in both English and Spanish through calls, chats, and emails to resolve concerns with clarity, empathy, and professionalism.

Key Responsibilities

  • Handle inbound and outbound calls in English and Spanish with professionalism.
  • Respond to customer inquiries via email in both languages promptly and accurately.
  • Assist customers through SMS text messaging, providing clear, helpful communication.
  • Use a chatbot platform to resolve queries and troubleshoot issues bilingually.
  • Accurately document all interactions in the CRM system.
  • Collaborate with internal departments to resolve complex concerns.
  • Stay current with product knowledge, policies, and procedures.
  • Conduct follow-ups to ensure customer satisfaction and issue resolution.
  • Analyze customer feedback and suggest improvements.

Qualifications

  • Experience: Prior experience in customer service or similar roles preferred.
  • Language Proficiency: English C1-C2 (written and verbal).
  • Technical Skills: Proficient in CRM software and other support tools.
  • Industry Knowledge: Experience in the insurance industry 2-3+ years (e.g., claims, policy support, customer service) is a plus.

Core Competencies:

  • Strong problem-solving skills and attention to detail
  • Effective time management and multitasking abilities
  • Ability to work independently and as part of a team

Why Join Shark Helpers?

At Shark Helpers, we connect top Colombian talent with international opportunities—without needing to leave home.

We offer:

  • 100% Remote Work: Work comfortably from home
  • Paid Time Off (PTO): Take the rest you deserve
  • Global Exposure: Collaborate with international teams

Full Support: We manage your payroll, onboarding, and benefits so you can focus on what you do best

Join our dynamic team and become a vital part of our mission to deliver outstanding customer experiences

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