Community Manager

About The JobThis is a community role with a technical edge. You will run community operations on Discord, and you will also support the systems behind it: bots, automations, reward workflows, webhooks, and API-based integrations. You do not need to be a full-time developer, but you need to be confident operating technical tooling and troubleshooting issues.You will:Run day-to-day community operations: engagement, support, moderation, incident handling.Manage Discord server setup: channels, roles, permissions, onboarding, and safety settings.Maintain and improve Discord bots for activations and events, including custom commands and automation solutions.Maintain and support Discord linking flows (API and in-game account linking to Discord where relevant) and improve the reliability of related tooling.Create and manage events, voting, activations, and closed-beta channels and workflows when needed.Process ranked CSVs and activation result files and execute accurate mass reward granting and monthly benefit distribution.Maintain activity tracking and operational reporting (messages, bans, bugs, tickets).Support sponsor requests, approvals, and spend tracking, plus monthly creator evaluations and audits where required.Document fixes, propose tooling improvements, and communicate technical issues clearly to non-technical stakeholders.About youYou have administered Discord servers before and understand roles, permissions, structure, and moderation tooling.You have worked with bots and automations before (setup, maintenance, troubleshooting).You have used webhooks or API integrations before and can debug common failures.You are detail-driven with data accuracy (rewards, CSVs, reporting).You document what you do and you can explain technical issues clearly.Nice to have:You have basic scripting familiarity.You have handled community analytics, automation workflows, or internal tooling improvements.Technical requirementsA minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationallyA minimum of 8 GB RAMWindows 11 (All editions except Windows S Mode), or macOS 13.0 or newerA processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)A GPU with a G3D Rating of 4806, like GTX 760, or strongerA smartphone usable for two-factor authentication that runs at least:Android 10.0 or newerApple iOS 16.0 or newerWe offerThe flexibility to work 100% remotely with no wasted commute time and travel costsA position at a fast-paced international company with ambitious gaming, e-commerce, and tech clientsA casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniquenessInnovative digital tools and comprehensive training, with access to our library of online training coursesVarious learning and career development initiatives throughout the yearFun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a fewAbout 5CAWe are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.