Case Cordinator

Position Title: Case Coordinator

Country: Colombia

City: Medellin, Bogota, Barranquilla, Bucaramanga, Armenia

Location: onsite

Position type: New hire

Experience Level: Hyper Junior

Shift: Monday to Friday

English required: advanced

Level of study required: Bachelor's degree in any social/human sciences.

Workday: Full Time (FT)

Job description: The Case Coordinator will be supporting the firm's pre-litigation and case management team. This is a client-facing position that provides administrative and organizational support to ensure that cases move smoothly after retention and into the pre-litigation process. The Case Coordinator will be working closely with the pre-litigation team and will be responsible for maintaining case files, communicating with clients, and helping prepare matters for transition into litigation. This role is designed to provide a foundation for future growth into a Case Manager position.

Responsabilities:

• Case Support & Administration Assist with maintaining case files, ensuring accuracy and organization of documents. Track case progress, deadlines, and required follow-ups to support efficient workflow.
• Prepare case summaries, reports, and updates for review by Case Managers and attorneys.
• Client Communication Serve as a second point of contact for clients, particularly when Case Managers are unavailable.
• Conduct regular client check-ins to gather updates, confirm information, and maintain strong relationships.
• Document all client interactions in Clio.
• Team Collaboration Work directly with the pre-litigation team to support case organization and administrative needs.
• Coordinate with Case Managers to ensure tasks are completed timely and cases remain on track.
• Support pre-litigation team by gathering record in a timely manner, organizing case materials, and other tasks as needed.
• Case Development Assist in collecting and organizing medical records, bills, and other case-related evidence. Follow up with third parties (providers, insurers, etc.) to request necessary documentation.
• Identify gaps in case files and escalate to Case Managers for resolution

Skills:

• Client-focused with a compassionate and professional communication style.
• Highly organized, dependable, and proactive. Strong problem-solving and critical-thinking skills.
• Team-oriented, with the ability to collaborate across roles.
• Motivated to learn and grow into a Case Manager role Friendly.
• Positive minded.
• Patient. Self-motivated.
• Attentive to detail.
• Organized and able to multitask.
• Efficient.
• Team player / Integrity.