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Customer Service Manager - req
MEDELLÍN, COLOMBIA
Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you

This is a hybrid role with the flexibility to work both virtually and from our Medellin city office.

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like
To lead the global, regional and local Corporate Customer Service strategies for multinational and corporate accounts, generating contributed and a high level of customer satisfaction in meeting their needs, with the purpose of positioning our company as the best in the market in the accompaniment and consulting in the administration of insurable benefits programs, occupational risks and to sustainably grow the assigned portfolio, ensuring compliance with sales and retention budgets, customer loyalty and a high level of commitment to our employees and colleagues.

• Meet the goals in Commercial Risk budgets in sales in Renewals (existing) and New Business (New New and New Additional)
• Meet the goals in Customer Retention Indicators and Roll over
• Implement value proposals presented and accepted by clients of the assigned portfolio.
• Meet the goals in result indicators of customer satisfaction surveys
• Financial administration of client portfolio and business lines
• Leadership of high-performance teams and teamwork
• Motivation and commitment of colleagues
• Performance and Development of collaborators

How This Opportunity Is Different
Aon offers you a flexible work with a hybrid methodology, you can work from the comfort of your home or in an office from the comfort of your home as well as in the office where you will meet a team that lives in a warm and friendly work a warm and friendly work environment, as well as the opportunity to grow vertically and/or horizontally.

Skills And Experience That Will Lead To Success

• Experience: 8 years in the Insurance or Insurance Brokerage Industry, customer service oriented, responsible for budget results and team leadership.
• Technical knowledge: Benefits insurance Line (Health, Life, Prepaid Medical, Funeral Services, ARL), among others.
• Studies and/or specialties: Professional in related careers (Medicine, Administration, Industrial Engineering, Economics, among others) by profession.
• Languages: Advanced English.
• Technological tools: Office with advanced level in Excel.

How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and to fostering an inclusive work environment. If you need any accommodations during the application or interview process, please let us know. You may request them by writing to

or to your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Aon values an innovative and diverse workplace where all colleagues feel empowered to be authentic. Aon is proud to be an equal opportunity employer.

"Aon is a company that values people and where everyone matters. We are committed to creating and maintaining an inclusive and diverse work environment in which all employees are treated with dignity and respect. At Aon, discrimination and harassment against any employee or candidate on the basis of race, ethnicity, color, religion, national origin, sex, gender identity, sexual orientation, or any other status protected by law are not tolerated. Here, we comply with all applicable national and local laws and regulations regarding non-discrimination and employment."

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