Empleos actuales relacionados con IT Helpdesk Engineer - Remote Colombia - Acclaro

  • Senior DevOps Engineer

    hace 2 semanas

    Remote - Colombia Nerdy A tiempo completo

    Overview:We are looking for a Senior DevOps Engineer in LATAM to join the team As a Senior DevOps Engineer, you will partner with DevOps and product engineering to deliver scalable, secure, and developer-friendly cloud platforms in a fully remote environment. You will own cloud infrastructure, CI/CD, Kubernetes, and platform tooling while continuously...

  • Support Engineer

    hace 1 semana

    Colombia Teramind A tiempo completo

    Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform. Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe have used' Teramind to mitigate insider threats and protect their sensitive...

  • (Latam) ️ Senior Data Center and Cloud Engineer

    hace 6 horas

    Colombia Prometeo Talent A tiempo completo

    **About us**: **Antelope Consulting is an IT consultancy and outsourcing firm based in the UK**. It has been providing **IT and database solutions** since 2004 predominantly in the financial marketplace. Put simply, Antelope Consulting can piece together all the elements for you. By using its **significant experience in this area**, we can significantly...

  • Senior DevOps Engineer ️ Top U.s. Web

    hace 6 horas

    Colombia Prometeo Talent A tiempo completo

    **Halo Media** is seeking a **Developer Operations Engineer **to help us build functional systems that improve customer experience. A **DevOps Engineer** has an essential role in integrating the project functions and resources across the product life cycle, from planning, building, testing, and deployment to support. At Halo, we are committed to attracting,...

  • Dot Net Software Engineer

    hace 2 semanas

    Colombia Emerging Technologies A tiempo completo

    **Position: - ** Dot Net Software Engineer - **100% remote project** **Location: - **Mexico, Argentina, Colombia, Brazil & Chile, and other latam Countries. **Concurrency - Again an important aspect of BE engineering, should have **a **solid understanding of concurrency (design and resolution)Database (preferably No SQL understanding)Containers and...

  • Technology Support Analyst I

    hace 2 semanas

    Colombia J.S. Held A tiempo completo

    The Company **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations...

  • Senior Data Engineer

    hace 2 semanas

    Colombia N-iX A tiempo completo

    **N-iX **is a software development service company that helps businesses across the globe develop successful software products. During 20 years on the market and by leveraging the capabilities of Easter Europe talents, the company has grown to 2000+ professionals with a broad portfolio of customers in the area of Fortune 500 companies and technological...

  • Lead Front-end Engineer

    hace 1 semana

    Colombia N-iX A tiempo completo

    **About Us**: **N-iX** is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, **N-iX **has come a long way and increased its presence in six countries Poland, Ukraine, Sweden, Bulgaria, Malta, and the US. Today, we are a strong community of 1,800+ professionals and a...

  • Senior SRE Lead: Reliability and Automation Champion

    hace 2 semanas

    Colombia Scotiabank A tiempo completo

    A leading bank in Colombia seeks a System Reliability Engineer to enhance the reliability and efficiency of their systems. As part of the role, you will work collaboratively across various teams, championing SRE principles and improving service reliability. Ideal candidates have 8+ years in IT and experience with automation tools and service management...

  • Software Engineer Backend III

    hace 1 semana

    Colombia Rappicard A tiempo completo

    You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and...

IT Helpdesk Engineer

hace 2 días

Remote Colombia Acclaro A tiempo completo

Location: Latin America (remote)
Department: Information Technology
Reports to: IT Manager

WHO WE ARE

At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world's languages and resonate deeply across cultures by blending human expertise with cutting-edge technology.

With over two decades of experience and our proprietary platform, we support some of the world's most recognizable brands in expanding their global reach. Join us on our journey to be the model localization company of the next decade, one that's loved by clients, colleagues, and communities alike.

YOUR NEXT ROLE

As our IT Helpdesk Engineer, you'll be the go-to problem solver for our global team, ensuring smooth and secure IT operations across time zones. You'll handle everything from troubleshooting and ticket resolution to hardware deployment and account administration, all while delivering exceptional customer service. If you thrive in fast-paced environments, love solving technical puzzles, and want to make an impact on a global organization, this role is for you.

WHAT YOU'LL DO

  • Be the first point of contact for IT incidents and service requests, providing 1st and 2nd line support aligned with ITIL principles
  • Configure, deploy, and maintain laptops, desktops, and mobile devices (Windows, MacOS, iOS, Android)
  • Troubleshoot hardware, software, and network issues, escalating when necessary
  • Manage onboarding and offboarding processes, ensuring seamless access and account changes
  • Administer user accounts in Microsoft 365 and other platforms
  • Perform routine maintenance tasks, including backups, updates, and license management
  • Keep asset records accurate and up to date
  • Document solutions and create user-friendly guides for common issues
  • Support IT projects and occasionally resolve critical incidents outside standard hours

THIS ROLE IS FOR YOU IF YOU

  • Have 3+ years of experience in IT helpdesk or technical support
  • Hold a bachelor's Degree in a related field or equivalent professional or military experience.
  • Are fluent in English and comfortable working remotely across global teams
  • Know your way around Microsoft 365, Active Directory/Entra ID, and ITSM ticketing systems
  • Understand networking basics (TCP/IP, DNS, VLANs) and Windows environments
  • Stay calm under pressure and bring a service-first mindset
  • Excel at multitasking, prioritizing, and solving problems independently

YOU'LL STAND OUT IF YOU

  • Hold certifications like Microsoft Certified Professional or ITIL
  • Have experience with Intune, Linux, VMware, Azure, or AWS
  • Bring knowledge of security best practices and cloud technologies
  • Love documenting processes and improving IT workflows

WHY JOIN ACCLARO?

  • Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally.
  • People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being.
  • Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance.
  • Career Growth: Access mentorship, development programs, and clear pathways for advancement.
  • Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection.
  • Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans.
  • Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership.

VALUES WE LIVE BY

  • Passion with a Purpose – We're energized by our work and why it matters.
  • Go the Extra Mile – We strive for excellence and proactive value.
  • Honesty in Action – We act with integrity, openness, and respect.
  • Own It, Do It – We follow through, take accountability, and take pride in our outcomes.


INCLUSION & EQUAL OPPORTUNITY - Acclaro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.