Technical Support Engineer – Mobile Data Network Colombia
hace 5 días
Job Description Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s products and solutions Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need Research, diagnose, troubleshoot and identify solutions to resolve customer issues Resolve time critical deployment and production issues Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Participation in providing training to customers as required Participate in the On-Call duty rotation Requirements: Flexible location Experience with customer facing activities in an international environment Knowledgeable in customer support processes, tooling and troubleshooting Knowledge in networking: TCP/IP, switching, routing – Must Experience with Linux/Unix based systems – Must Experience in the mobile and Telco markets (working with telco providers) – advantage Experience with load balancers –advantage Knowledge with VM environments, NFV and SDN – advantage Scripting knowledge (perl/python/bash) – advantage Self-learning and self- motivated Solve problems independently and creatively Team player and capability working with cross company teams abroad and in the HQ High level of communication and reporting Excellent communications skills in English (read and write) Qualifications: BSc/BA degree or equivalent work experience. 5+ years of experience as a customer support/services engineer International work experience and cultural awareness an advantage Experience with global support organizations working with support teams abroad
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Linux Support Engineer, Mobile Data
hace 7 días
colombia Chronos Consulting A tiempo completoJob Description Our client is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. They are looking for a talented Support Engineer to handle 1st and 2nd support cases professionally and independently via CRM, phone and email. REQUIREMENTS o At least 3-5 years hands-on experience...
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Technical Support Engineer
hace 1 semana
Colombia McAfee Enterprise A tiempo completo**_Job Title:_** Technical Support Engineer (Bilingual) **_ Role Overview:_** The Technical Support Engineer (TSE) provides end-to-end technical support for Trellix customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix's premiere customer base. When a customer needs technical support...
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colombia Chronos Consulting A tiempo completoJob Description Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the global presales team, you will be part of the sales organization as such part of the sales target achievement, account management,...
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Technical Support Specialist
hace 1 semana
Colombia SuperStaff A tiempo completoIn this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...
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Network Support Engineer
hace 2 semanas
Colombia Juniper Networks A tiempo completoMost if not all of Juniper’s premier customers purchase Advanced Service contracts because they recognize the value of Customer Focused Technical Support (CFTS), typically on a 7x24 basis. In short - our most expert customers can’t do what they do without a designated team of senior engineers. These engineers possess in-depth product knowledge...
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L1 Technical Support
hace 5 días
Colombia BVP Colombia A tiempo completo**Company Overview**: BVP takes pride with Excellent Customer Service! today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. Bvp employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year. BVP Colombia is headquartered in Medellin....
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Application Support Engineer
hace 5 días
Colombia Sutherland A tiempo completoLevel 2 Support Engineer (Applications), Technical Support Group** **Key Responsibilities**: - Troubleshoot issues by resolving them with maximum customer satisfaction. - Take full ownership on customer problem/cases, monitor for proper and on time feedback. - Document and track all problems, enquires and events in the CRM system. - Act as a front line T2...
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Senior Data Engineer, Colombia
hace 1 semana
Colombia CI&T A tiempo completoWe are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. As a Senior Data Engineer, you will design and implement scalable data solutions...
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Network Specialist
hace 7 días
Colombia Kyndryl Colombia SAS A tiempo completo**Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...
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Technical Support Engineer 2
hace 1 semana
Colombia TheCompulab Corp A tiempo completo**About Us**: We are a small MSP (Managed Service Provider) with a team of 12 members, currently seeking a a Technical Support Specialist L2. Our core focus is empowering small businesses with specialized IT and cybersecurity solutions. We assist our clients with cybersecurity, day-to-day help desk issues, server management, Microsoft 365, cloud...