Business Solutions Associate

**Requisition ID**: 212840

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**Purpose**

The incumbent is responsible for research and analysis leading to the definition of requirements and processes to assist in the resolution of complex business problems for the supported Line of Business. The incumbent is also responsible for participating in the testing of new systems or enhancements, the training of users, and providing ongoing support to all supported units worldwide.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Participate in the systems implementation process by developing test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support.
- Provide business support to all global units, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately.
- Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.
- Assist the project manager by supervising up to 2 junior staff, providing backup support to the project manager, and assisting with the development of detailed project plans and monitoring of progress against planned objectives.
- Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Dimensions**
- The incumbent is guided by Bank policy and receives general supervision from both the Director and the Senior Manager, and direction from individual Project Managers. The incumbent is expected to function independently to ensure that the project's objectives are met, while ensuring that management is kept informed and that problems are escalated appropriately.

**Education / Experience / Other Information**
- ** Must to have**:

- Experience as a:

- Business Analyst in technical environments and technical teams.
- Quality Assurance with interested in working as a BA.
- B1 level of English.
- ** Soft sklills**:

- Further, the incumbent must possess very good interpersonal and communication skills in order to effectively work with end users and members of a project team. The incumbent is expected to use diplomacy, judgement, and persuasion to secure agreement and co-operation from departments involved in a project.
- The incumbent must also possess a good understanding of current EDP practices, systems development techniques, including requirements specification and testing methodologies, real-time analytical and formal modelling tools, and keep current with rapidly changing technology.
- ** Preferable**:

- The incumbent must have a very good knowledge of financial instruments, including market conventions and valuation methods, and risk management methodologies and models including best practices, current and anticipated regulatory requirements, Back Office processes, and the end-to-end workflows among the Front, Middle, and Back Offices, within at least one financial market area and a good knowledge of at least one other financial market area.
- AUT experience
- Postman

**Working Conditions**

Work in a standard office-based environment; non-standard hours are a common occurrence.

LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.