Travel Coordinator
hace 2 días
Join the Ultimate Jet Vacations team as a Travel Coordinator, where your attention to detail, exceptional communication skills, and passion for service will drive our commitment to delivering extraordinary travel experiences. As a Travel Coordinator, you will play a crucial role in both ensuring the accuracy of vendor payments and providing unparalleled support to our clients, making their travel experiences seamless and memorable.
**The UJV Difference**
We enhance the experience of booking travel for our travel advisor clients. As the leading luxury B2B travel distribution network of five-star curated experiences, we focus on creating deep and lasting relationships with our clients and partners, with a relentless focus and commitment to service level excellence. Our curated collection features the most sought-after hotels and resorts worldwide, and our best-in-class reservation and concierge team is committed to delivering an extraordinary booking experience that stands out in the B2B travel landscape.
**Responsibilities**:
- **Service**: Assist the Advisor Support team by accurately and quickly servicing our client questions and arranging services for travelers (spa accommodations, restaurant reservations, private transfers, etc.).
- **Vendors**: Oversee communication with our Destination Management Companies and partners alike to verify availability, coordinate trip logistics, and confirm services with precision.
- **Team**: Partner closely with our Advisor Support and Reservations team to provide support that will allow a more dedicated & personalized approach with clients, contributing to an overall 5-star trip experience.
- **Quality Assurance**: Meticulously check confirmed bookings and services for accuracy, reporting any discrepancies to the team to ensure all bookings are accurate and submitted without error to guarantee a smooth guest experience.
- **Data Reconciliation**: Reconcile CRM and Accounting System data, meticulously gathering invoices and conducting quality control checks to ensure alignment and accuracy.
- **Expertise**: Cultivate in-depth destination knowledge to contribute to the overall teamambiance and client experience.
**Qualifications**
- **Written and verbal professional communication in English is a MUST.**:
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
- 2+ years of experience in the hotel industry or a related job is preferred.
- Comfortable taking telephone calls and mitigating stressful situations
- Working knowledge of Google and reservation management systems
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