Customer Support Associate

hace 3 días

Medellín Antioquia, Colombia RM2 DIGITAL SAS A tiempo completo

**CUSTOMER SUPPORT ASSOCIATE (1+ Years Exp.) $2.200.000 COP**

Join our passionate team and help us create the next generation of mobile games

We are a Colombian game development company that is dedicated to creating innovative and engaging mobile games. We offer a dynamic and supportive work environment where you can grow your skills and make a real impact on the gaming industry.

**What we offer**
- 100% remote work: Enjoy the flexibility of working from anywhere in Colombia.
- Professional growth: We are committed to helping you develop your skills and advance your career.
- Contrato a termino indefinido: We offer a permanent contract with long-term opportunities.
- Medicina prepagada: We provide comprehensive prepaid medical insurance for you.
- Collaborative and creative environment: Work with a team of talented and passionate game developers.

**Description**

As a Customer Support Associate, you will be an in-house expert on the issues experienced by players of one or more of our video games. You’ll assist players by answering technical, billing, and general product questions via Zendesk, writing individual responses, and directing customers to useful articles on our self-help portal. In addition, you will monitor and respond to reviews in the online app stores.

Our team values a player's experience above all. We stay professional under pressure and communicate in a personable way.

**Responsibilities**
- Answering technical, billing, and general product and game related questions via the Zendesk ticketing system with individual responses and directing customers to Help Center articles.
- Communicating with the game developers about bugs and issues that the players are facing in various channels, whilst paying attention to reported issues that may affect players.
- Creating bug reports via Jira, that allow for tracking of player reported bugs and issues.
- Monitor and respond to player reviews in the Google and Apple app stores.
- Assist in handling consumer privacy requests for deletion and access of personal data.

**Requirements**:

- Higher education students or graduates.
- Good written and verbal English.
- Proficient knowledge of Google Docs, Google Sheets preferred.

**Skills**
*
- Excellent listening and communication skills
- Proficient ability to manage your time and work independently, needing little guidance from a manager.
- Proficient ability to work cooperatively and collaboratively with others
- Proficient ability to resolve problems while being both empathetic and decisive
- Proficient understanding of online communities, social networks and popular culture
- Professionalism, responsibility, organization and self-direction
- Communicative in Slack or similar messaging system

  • Customer Support Associate

    hace 6 días

    Medellín, Colombia Solvo Global SAS A tiempo completo

    **Customer Support Associate** **Position**: Customer Support Associate **WEEKENDS OFF** **Salary**: 2.800.000M (1.820.000 base prestacional + 980.000 auxilio de vivienda) **Responsibilities**: - Maintain a high rate of client retention by delivering superior customer service and addressing client inquiries effectively. - Conduct research and resolve...

  • Customer Support Associate

    hace 1 día

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **¡Hello Medellín!** At Solvo Global we are looking for customer service representatives for the isolved campaign. **Start Date**: September 30th, 2024 **Role**:Customer Support Associate **Company**:iSolved **On-site Medellín** **Address**:Camacol, Cra 63 # 49 A 31, Piso 9. 8:00 am - 5:00 pm 9.00 am - 6:00 pm 10:00 am - 7:00 pm **Training...

  • Partner Support Associate

    hace 10 horas

    Perímetro Urbano Medellín, Colombia Ansira A tiempo completo

    Partner Support Associate (Customer Support Representative) The Partner Support Associate is a vital member of Ansira’s team, providing exceptional customer service and technical support to local partners using our marketing platform. This is a front-line role focused on enabling partners to achieve their marketing objectives and receive the highest...

  • Customer Relation Associate

    hace 2 semanas

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Customer Relation Associate On-site (Medellin)** **Dirección del site: Camacol Cra 63 # 49 A 31, Piso 9** **¡Te estamos buscando!** Quieres ser parte de nuestro equipo y empezar a formar tu carrera profesional? En Solvo buscamos personas con tus habilidades. Necesitamos personal BILINGÜE para trabajar como **Customer Relation Associate** para una...

  • Customer Support Associate 1626241022.34

    hace 2 semanas

    Medellín, Colombia Solvo Global A tiempo completo

    **Descripción empresa**: El Servicio de Empleo operado por Comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. Las vacantes publicadas por el Servicio de Empleo Comfama, corresponden a oportunidades de empleo ofrecidas por...

  • POS Support, Associate

    hace 2 semanas

    Medellín, Colombia Shift4 A tiempo completo

    Summary The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system...

  • Customer Service Associate – Consumer Products Support

    hace 2 semanas

    Perímetro Urbano Medellín, Colombia Fusion CX A tiempo completo

    If you are looking for customer service jobs or call center job vacancies in Colombia within a structured, performance-driven contact center environment, this role is designed for professionals who can manage high interaction volumes while delivering clear, solution-focused support. Fusion CX is hiring Customer Service Associates for a blended customer...

  • Remote Travel Support Associate

    hace 2 semanas

    Medellín, Colombia Destinytravel A tiempo completo

    Remote Travel Support Associate As a Remote Travel Support Associate, you will support clients throughout their travel journey by assisting with questions, updates, and logistics. Your role is to ensure travelers feel informed, supported, and confident throughout their experience. At Destiny&Co., we focus on reliable support and personalized service to help...

  • Partner Support Associate

    hace 3 días

    Medellín, Antioquia, Colombia Ansira A tiempo completo

    The Partner Support Associate is a vital member of Ansira's team, providing exceptional customer service and technical support to local partners using our marketing platform. This is a front-line role focused on enabling partners to achieve their marketing objectives and receive the highest standard of service. Associates will develop technology proficiency,...

  • Associate Customer Support Representative

    hace 2 semanas

    Medellín, Colombia DeleteMe A tiempo completo

    **About DeleteMe**: DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and...