Customer Support Engineer
hace 2 días
SD Solutions is hiring a Customer Support Engineer to join the team at Tipalti, a leading FinTech company.
**This role is located in Medellín, Colombia, with a hybrid work model: 3 days in-office (El Poblado) + 2 days remote**
We provide a lunch benefit for all in-office workdays.
Tipalti provides a powerful automation platform for managing accounts payable, global mass payments, procurement, and expense management. Operating in over 196 countries, Tipalti has been featured on Forbes’ list of top FinTech companies and has offices in Israel, Europe, and Canada.
**What We’re Looking For**:
- Proven ability to manage multiple live chat conversations while maintaining high service quality.
- Strong communication skills in English—written, verbal, and listening.
- Experience using Zendesk, Salesforce, or similar ticketing systems.
**Key Responsibilities**:
- Deliver world-class service and ensure customer success post-sale.
- Provide specialized support for both technical and product-related issues, including handling escalations.
- Coordinate resolution efforts across teams such as Customer Success, Product, and Engineering.
- Act as a customer advocate by sharing feedback with internal teams to help shape the product roadmap.
Tipo de puesto: Tiempo completo
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