Middle Application Support Engineer

We are in search of a Middle Application Support Engineer to become a part of our remote team.

As a crucial part of the global 24x7 support organization, your main task will be to lend technical assistance and support to our customers who utilize our Cloud Platform products, solutions, and APIs. In addition, you'll work in tandem with engineers and product managers to enhance the product, isolate product bugs, and log feature requests. Your knowledge of GCP Databases, GCP Storage, and Linux Administration will be instrumental for providing unparalleled customer support. Being an excellent communicator and a team-oriented professional, you'll work hand in hand with internal support teams and customers to implement effective solutions.

RESPONSIBILITIES
- Technical support and assistance provision to customers using Cloud Platform products, solutions, and APIs
- Collaborative work with engineers and product managers to better the product and satisfy our customers
- Handling of incident tickets and change requests for the remaining Infrastructure Teams such as Incident Management, Problem Management, and Change Management
- Adherence to notification and escalation procedures
- Compliance with communication norms regarding operational issues
- Identification and documentation of product bugs and feature requests as well as collaboration with customers and internal support teams to implement efficient solutions
- Collaboration with internal support teams to enhance cloud products at a senior level

**REQUIREMENTS**:

- At least 2 years of development experience in any of the following languages: Java, Javascript, PHP, Python, Go,.NET, Ruby, Node.js
- Familiarity with Software Architecture Patterns such as Monolith, Distributed, Microservices
- Proven experience in Building Web Applications/Web Services/APIs
- Skills in querying Relational Databases such as MySQL, Oracle, DB2, Microsoft SQL
- Support experience comprising monitoring, software maintenance, introduction of new features, etc
- Profound knowledge of GCP Databases and GCP Storage
- Familiarity with Linux Administration and Network basics
- Excellent communication skills including comprehensive documentation and reporting abilities
- Ability to work both independently and within a team
- Proficiency in English, capable of effectively communicating with customers and teams

NICE TO HAVE
- Familiarity with Cloud Computing Experience, specifically cloud implementations
- Experience with Web Authentication including Basic, Cookies
- Understanding of Networking concepts like Load Balancer, Firewall, DNS, Forwarding Rules, NAT
- Experience with No Relational Databases
- Familiarity with third-party APIs

WE OFFER
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams
- Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home