Project Coordinator

hace 4 días

Bogota, Colombia IntouchCX A tiempo completo

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

As Project Coordinator, You will
- Assist in defining project scope, requirements, and success criteria
- Coordinator project management team meetings, prepare agendas, and document minute meetings
- Assist in developing project plans, objectives, and deliverables
- Contribute to the identification and assessment of project risks
- Collaborate with project managers to monitor project progress and track milestones
- Assist in maintaining project documentation, including project charters, status reports, and change requests
- Support project managers in identifying and resolving project issues and conflicts
- Monitor project budget and expenses, ensuring adherence to financial guidelines
- Help maintain project communication channels and ensure timely dissemination of project information
- Coordinate project-related communication between project team members, clients, and other stakeholders
- Contribute to the preparation of project status reports and progress updates
- Assist in conducting post-project evaluations and capturing lessons learned
- Provide general administrative support to the project management team
- Collaborate with team members to ensure smooth project workflow
- Assist in maintaining project management tools and systems

As Project Coordinator, You Have
- Some post-secondary education or completion of a post-secondary degree with a major in Business will be considered an asset
- 2-3 years of experience in the contact center and/or customer service industry
- Excellent verbal and written communication skills
- Strong analytical, problem solving and decision making skills
- Ability to work in a fast-paced and dynamic work environment
- Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
- Ability to adhere to all organizational policies and procedures
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
- Ability to adapt to change and innovation

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