Senior IT Support Engineer

hace 7 días

Bogota, Colombia bet365 A tiempo completo

Who we are looking for

A Senior IT Support Engineer to take end to end ownership of incidents, and ensure our employees have sufficient equipment and resources to perform their roles.
You will look to achieve high standards of customer service across the team, and be expected to provide technical and operational guidance to other engineers. You will act as a mentor whenever possible and prompt the Company and team behaviours.
This role will require a methodical and disciplined approach to problem solving at 2nd line support level, both face to face and remote, across a broad range of technologies.
You will be expected to lead by example, displaying a positive attitude, bringing ideas and suggested improvements to the team.
There may be times when the role is required to provide overflow support and assistance to the Service Desk and support of projects in other locations.
- Preferred skills and experience- Advanced level of English, both spoken and written (minimum C1 level on CEFR).- Experience with the administration of Active Directory, Exchange and Citrix.- Knowledge of corporate or call centre environments.- Excellent communication skills.- Knowledge of and a genuine interest in all things technology related.- Self-motivation and strong team player ethic.- Enthusiasm and focus with an eye for detail.- Strong time management skills and ability to work under pressure.- Training delivery skills.- Good knowledge of Microsoft Office Suite and Microsoft Operating Systems eg. XP, Vista, 7 and 10.- Main Responsibilities- Resolving VIP and 2nd line incidents.- Acquiring knowledge from and assigning incidents to 3rd line teams.- Training and continual mentoring of Engineers, Junior Engineers and new team members.- Investigating and escalating MI’s to Major Incident Managers.- Updating procedural documentation regularly and identifying process gaps and areas for improvement.- Building and maintaining PCs and laptops within the estate.- Managing mobile assets. Providing a remote hands service for Infrastructure hardware.- Want to become part of the team?- The benefits of working with us
- Bonus Schemes- Recognition for your performance and hard work.- Employee Assistance Programme- Supporting the wellbeing of you and your family.- Long Service Awards- A thank you for your dedication and loyalty.- Life Event Gifts- Your big occasions deserve to be celebrated.

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