Customer Service Analyst
hace 6 horas
Job Summary:
The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
**Responsibilities**:
English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- The resource will work on a flexible schedule. Within our Hours of Operations which are Mondays to Fridays from 8:00 am to 9:00 pm.
- The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- Must be available to work on weekends.
- Must have a high school diploma or in progress to complete high school.
- A genuine interest in working with and helping customers.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in
a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
Skills and Experience:
- Active Listening: Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting at
inappropriate times.
- Service Orientation: Actively looking for ways to help people.
- Active Learning: Understanding the implications of latest information for both current and
future problem-solving and decision-making.
- Teamwork: Collaborating efforts to achieve a common goal or to complete a task in the most
effective and efficient way
- Adaptability: Ability to adapt to changed circumstances or environment. Show the ability to
learn from experience and improve the fitness of the learner as a competitor.
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