Senior Collection Specialist

hace 5 días

Bogotá, Colombia SGS A tiempo completo

**Descripción de la empresa**
SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.
**Descripción del empleo** Senior Collections Specialist - B2C**
We are seeking a **Senior Collections Specialist** to join our **Bill to Cash (B2C)** team. You will manage customer collections, focusing on aged invoices and established collection strategies, while providing excellent customer service to resolve discrepancies and open balances.

**Requisitos** Education**: Finance, Accounting, Business Administration, Economics, Engineering, or related fields.

**Experience**: Minimum of 3 years in related roles.

**Skills**:

- Excellent customer service skills, including active listening, empathy, problem-solving, and conflict resolution.
- Strong written and verbal communication skills, focused on relationship-building and understanding customer needs.
- Proven ability to work effectively in challenging, high-pressure, and potentially conflictive situations.
- Analytical and problem-solving skills, including data analysis, process improvement, and technical problem resolution.
- Experience working with clients B2C and diverse cultural backgrounds and understanding of global business practices.
- Proven ability to work independently and collaboratively in a team environment.
- Adaptability and flexibility to manage change effectively.
- Positive, growth-oriented mindset.

**Technical Knowledge**:

- Experience with Oracle E-Business Suite or similar ERP systems is desirable.
- Note 1:_ Regarding technical knowledge, if not all requirements are met, the company will ensure compliance and development through inclusion in the training program.

**Languages**: B2, preferably in **Business English**.
**Información adicional**
The figures are shared as rounded estimates. While the actual base salary is close to **$4.8 million**, it is communicated as approximately **$4.5 million per month** for reference purposes. Likewise, the total monthly compensation is estimated at around **$6.5 million**, including allowances, language bonus, and initial commissions, which may vary based on performance and internal payroll adjustments; therefore, an exact figure is not provided upfront.

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