Lo007service Agent

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

**General job description**
Under general guidance completes the following tasks:

- Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station phone calls and takes information for pickups.
- Maintains and audits all records and files as assigned. Audits airway bills and records as required.
- Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace

activities, despatch activities and local customer service.
- May be required to perform other duties as assigned

**Minimum Requirements**:
**Minimum Education**:

- High School degree/Equivalent.

**Minimum Experience**:

- Previous clerical or customer service experience in a service environment

**Minimum Required Skills**:

- Accuracy & Attention to Detail,
- Planning & Organizing Skills,
- Interpersonal Skills,
- Problem Solving Skills.
- Average general office skills required including light typing, filing and computer literacy
- Ability to lift 70 lbs/34kgs and to maneuver any single package weighing up to 150 lbs with appropriate equipment
- Customer Service Skills,
- Product or Service Knowledge,
- Excellent communication skills.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.