Customer Success Manager

hace 1 día

Desde casa, Colombia Aml Rightsource Llc A tiempo completo

Job Description:
About AML RightSource

We are AML RightSource, the leading technology enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio and operating across the world, AMLRS provides custom solutions to financial institutions, FinTechs, money service businesses, and corporations.

Position Summary

Purpose of Role:

- In this role, you will be part of a collaborative team delivering SaaS implementations for our clients.
- It is crucial to the company's growth to ensure successful client onboarding and increase service adoption, engagement, and retention while maintaining high levels of client satisfaction.

What you be working on:

- You will build a comprehensive understanding of our services to guide our clients from onboarding to service adoption.
- Provide support for ongoing client accounts, managing client requests for modifications to their service.
- Schedule and host regular follow-up engagement meetings with clients on the health and status of the service.
- Ensure clients know about new technology releases and how they may support the customers' current or evolving business processes.
- Contribute to proposals for existing clients requiring new services.

Required Qualifications
- Demonstrated ability to be a player-coach with strong team leadership & development skills.
- Care about customer experience and advocate for our customers' needs.
- Ability to listen to customer requirements, focus on their core concerns, and have an eye for detail and a flair for building customer rapport.
- Good at setting priorities and managing time effectively.
- A confident communicator - both written and verbal.
- Ability to adapt quickly to changing processes and pick up new tasks quickly.
- Be a holder of CAN ID/ passport with permission to work in Canada.

Preferred Qualifications
- Technical capabilities and expertise with MI platforms and tools.
- Bachelor’s Degree (or equivalent) in any discipline.

Normal Working Hours and Conditions

Core business hours are generally 8:00 am - 5:00 pm. However, this position will require work to be performed outside of normal business hours based on Company operations.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other office locations and to verbally communicate to exchange information.

LI-NS1

AML Rightsource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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