Bilingual Dispatcher

**DESCRIPTION**

**This position is responsible for operating load statuses at every stage of the load process to ensure operations are running smoothly and maintain a 98% pickup and delivery status.**
- Validate loads status to all load stages (i.e. pick up, in transit, border crossing, and delivery).
- Constant communication with carriers and drivers to validate load status.
- Request GPS Tracking from Driver / Carrier.
- Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper.
- Request documentation regarding BOL and seal.
- Execute and secure on time pickup and delivery according to operational standards.
- If border crossing applies; manage and execute international border crossing procedures.
- Confirm unloading notification with driver, carrier, and consignee.
- Secure and Upload POD.
- Create reports to customers and maintain constant communication regarding load status.
- Live update TMS (Transportation management system) with real time information.
- Validate service of carriers and other transportation providers.
- Maintain 98% pick up and delivery for all operational loads.

**EXPERIENCE**:

- At least 2 years of experience tracking shipments for international loads or customer service.
- Perfect English level
- Schedule availability
- Excellent organizational and multitasking abilities

**REQUIRED SKILL SET**
- Punctuality & Attendance
- Sense of urgency
- Teamwork
- Self-Motivation
- Problem Solving
- Outgoing
- Proactive
- Communication

**Language**:

- English (required)