Client Success Manager

hace 2 días

Barranquilla, Colombia Janie A tiempo completo

**About Janie**:
Janie builds and manages high performance digital workers for for medical and dental practices. We specialize in revenue cycle management, scheduling, insurance verification, and prior authorization. We work in a fast paced, energetic environment but our team is incredibly close knit. Come join us if you want to lead a team of people and make a huge impact right out of the gate

**About the Role**:
We’re hiring a **Client Success Manager (Account Manager)** to serve as the primary point of contact for both our clients and our digital workers. This role ensures smooth onboarding, consistent performance, and strong relationships. You’ll lead a team of 10-30 agents, oversee their work, and help our practices run efficiently.

**Key Responsibilities**:

- Be the “face of Janie” for assigned clients—build trust and drive retention
- Support Janie Agents with daily check-ins, coaching, and performance management
- Monitor KPIs, productivity, and scheduling compliance via Hubstaff and other tools
- Conduct quality reviews of claims, calls, verifications, and other deliverables
- Manage onboarding, performance improvement plans (PIPs), and agent health surveys
- Prepare and send weekly client performance reports
- Lead daily AM syncs and participate in weekly team meetings

**What Success Looks Like**:

- Clients feel informed, supported, and confident in their team
- Agents are engaged, productive, and consistently improving
- Performance issues are proactively identified and addressed
- Daily, weekly, and monthly cadences are executed with precision

**Requirements**:

- 3+ years of experience in client success, account management, or healthcare operations
- Strong communication and client-facing skills
- High attention to detail and ability to manage multiple workflows
- Comfortable with relevant medical software, including EHR / EMR, billing platforms, insurance portals, and patient communication tools
- US healthcare or dental industry experience is preferred
- Leadership experience is a massive plus

**What We Offer**:

- A fast-paced, mission-driven team
- Excellent compensation with potential for increases
- Flexibility and autonomy
- Opportunity to grow into a leadership role

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