Empleos actuales relacionados con Quality Audit Manager - Bogotá - PayJoy

  • Audit Manager I

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Citi A tiempo completo

    The Audit Manager is an intermediate level role responsible for managing a team that is performing complex and critical audits and assessments of Citi’s risk and control environments in coordination with the Audit team. The overall objective is to recruit, develop, and manage an effective Internal Audit team, that ensures the firm meets audit standards and...

  • Audit Manager

    hace 7 horas

    Bogotá, Colombia Citi A tiempo completo

    **Responsibilities**: - Delivers on time high quality audit reports, Internal Audit and Regulatory issue validation as well as business monitoring and risk assessment. - Effectively manages and executes audit activities for a component of a product line, function, or legal entity at the global, regional or country level including a portion of the audit...

  • Quality and Compliance Auditor

    hace 2 semanas

    Bogotá, Colombia CQ fluency A tiempo completo

    who we are... CQ fluency has achieved remarkable growth as one of America's fastest-growing private companies, securing a spot on the esteemed Inc. 5000 list for ten years. As an MBE (minority owned business enterprise), we are on a mission to improve lives by giving people a chance to be understood and ultimately creating a more accessible, inclusive, and...

  • QA Manager

    hace 1 semana

    Bogotá, Colombia ContactPoint360 A tiempo completo

    The Quality Assurance Manager is pivotal in upholding and enhancing service quality across the organization. This role involves leading the Quality Assurance department, overseeing audit processes, managing a team of Quality Auditors and the QA Coordinator, and ensuring compliance with client specifications and industry standards. The QA Manager collaborates...

  • Finance External Audit

    hace 1 semana

    Bogotá, Colombia NESsT Inc A tiempo completo

    **1. Introduction** NESsT (Nonprofit Enterprise Self-Sustainability Team), hereinafter referred to as the “Cooperation Partner,” seeks to engage the services of an external audit firm to audit the program “Strengthening the Connections Between Green & Equitable Suppliers and Global Corporations in Brazil, Colombia, and Peru,” in accordance with the...

  • Sr Quality Analyst

    hace 1 semana

    Bogotá, Colombia Johnson & Johnson A tiempo completo

    **Job Function**: Quality **Job Sub**Function**: Customer/Commercial Quality **Job Category**: Professional **All Job Posting Locations**: Bogotá, Distrito Capital, Colombia We are searching for the best talent for Total Rewards Benefits Analyst to be based in Bogotá **The Commercial Quality Specialist will**: - Ensure compliance with the policies...

  • Site Quality Manager

    hace 7 horas

    Bogotá, Colombia GRUPOTEC A tiempo completo

    Creada en 1997 por iniciativa de un grupo de ingenieros, GRUPOTEC ha ido evolucionando y creciendo hasta convertirse en una gran empresa multidisciplinar de ingeniería y arquitectura y líder en el sector de la energía fotovoltaica. ¿Te apasiona la gestión de calidad y buscas un nuevo desafío en el Caribe? ¡En Grupotec estamos en la búsqueda de un/a...

  • Quality Assurance Analyst

    hace 1 semana

    Bogotá, Colombia Convatec A tiempo completo

    **About the role**: The Quality Specialist for the Andean Region plays a critical role in supporting the Global Quality team for Emerging Markets. This position provides strategic and operational quality support across multiple countries in the Andean region particularly Colombia, Peru, and Chile, acting as a key partner to the Quality Manager LATAM and a...

  • Field Audit Analyst Assoc

    hace 1 semana

    Bogotá, Colombia Zimmer Biomet A tiempo completo

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

  • Quality Engineer I

    hace 1 semana

    Bogotá, Colombia Zimmer Biomet A tiempo completo

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...

Quality Audit Manager

hace 2 semanas

Bogotá, Colombia PayJoy A tiempo completo

**About PayJoy**

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

**This role**

The Quality Audit Manager is responsible for setting and maintaining high standards of quality and actively guiding and supporting their team in ensuring customer service interactions are effective and that agents are equipped with the tools they need for continuous improvement.

**Responsibilities**

  • Define the overall vision and strategy of the Quality Assurance department, aligned with organizational goals.
  • Analyze both qualitative and quantitative metrics such as call/chat volumes, handling times, CSAT, and QA scores. Detects recurring trends, agent performance gaps, and systemic issues affecting service delivery.
  • Design and implement comprehensive QA processes including scoring criteria, calibration sessions, and consistency checks.
  • Promote objectivity and alignment in all evaluations.
  • Partner with Training teams to design and deliver learning initiatives based on skill gaps, product updates, or process changes.
  • Prepare and present actionable reports highlighting QA findings, performance trends, and process improvement recommendations.
  • Provide strategic insights to senior leadership for decision-making support.
  • Enable leadership visibility on QA impact and opportunities for operational excellence.

**Requirements**

  • Bachelor's degree in Information Technology, Information Systems, Software Engineering, or related fields.
  • 3+ years of experience in Quality Assurance within customer service environments.
  • Strong leadership, coaching, and people management skills.
  • Analytical mindset with proficiency in quality metrics and performance analysis.
  • Excellent communication and cross-functional collaboration abilities.
  • Familiarity with QA platforms, CRM tools, and industry best practices.

**Benefits**

  • *Local benefits will depend of the country of hiring*
  • 100% Company-funded Health and Dental insurance for employees and immediate family members.
  • Phone finance, Headphone, home office equipment and fitness perks.
  • $2,000 USD annual Co-working Travel perk.
  • $2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**PayJoy Principles**

Finance for the next billion

  • Ownership
  • Break Through Walls
  • Live Communication
  • Transparency & Directness
  • Focus on Scale
  • Work-Life Balance
  • Embrace Diversity
  • Speed
  • Active Listening