Mission Controller
hace 7 días
Buscamos un/a Mission Controller
**Requisitos**:
- Estudiante de pregrado de carreras de ingeniería, estadística, economía o áreas a fines.
- Mínimo 6 meses de experiência en el sector del BPO.
- Deseable conocimiento lenguajes de programación y SQL.
- Nível de Excel avanzado.
**Funciones**:
- Seguimiento permanente, monitoreo, alerta del volumen de llamadas y supuestos o generación de alertas en tiempo real para maximizar la utilización del personal presente.
- Asegurar que los directores de cuenta tengan la información pertinente de lo que está sucediendo (conceptos básicos) en tiempo real en la operación.
- Seguimiento, monitoreo, alerta y comunicación permanente de comportamientos intradía a los supervisores, directores de piso, gerentes de cuenta, equipo WFM que se generan en tiempo real a partir de la métrica por intervalos y el cierre de la operación.
**Ofrecemos**:
- Contrato a termino indefinido.
- Disponibilidad completa (48 horas semanales)
- Salario $2.010.000 COP
- Presencial Bogotá, Barranquilla, Tunja o Medellín.
Garantizamos tu crecimiento y contamos con certificación Great Place to Work
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