Collections Specialist

hace 6 días

Bogotá, Colombia Genesys A tiempo completo

locations
- Bogota, Colombia
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR106827
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Job Title: Collections Specialist
Reports to: Collections Manager/LATAM
Location: Bogotá-Colombia (Flexible) or Sao Paulo-Brazil (Flexible)
LI-Hybrid

Responsible for doing financial processing work in the company such as contacting customers to follow up on open invoices to pursue payment, to interact with sales members and other areas in the process of clearing disputes, informing payments received, making reconciliations and preparing reports for accounts.
- Activities in this job may include:

- Taking accurate records of financial activity.
- Processing and reconciling accounts and records.
- Checking bank statements for payments.
- Log in to Collection system to update activities.
- Follow up on customers’ accounts.
- Collecting and maintaining customer accounts.
- Direct contact with Portuguese and Spanish speaking customers.

**Requirements**:

- 4+ years of relevant professional experience in the area.
- Advanced English, Spanish and Portuguese, especially for conversation.
- Demonstrated good skills in Excel and Microsoft Office.
- Good personal skills to interact with people and negotiating.

Desired
- Good experience with collections.
- Experience in working in a Saas or Telecom Company.
- Previous work with direct contact with customers.
- Direct contact with English speaking global team.
- If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:

- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit.
- Reasonable Accommodations:

- Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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