Customer Experience Representative

hace 4 días

Desde casa, Colombia Centro.team A tiempo completo

**Centro holding **is a group of companies developing in-house products for the online entertainment industry. Founded in 2007, the company has expanded into an international team of over 300 people. Although our headquarters are located in Montreal, we have offices in Canada, the United States, and Europe (Georgia, Ukraine, Cyprus).

**About the project**:It is the original clip marketplace delivering authentic content from studios to consumers worldwide. We are a thriving company in the e-commerce space, with operations worldwide.

**Requirements**:

- You have a strong passion for helping people and delivering exceptional customer service.
- Proficiency with computers and web browsers, with the ability to multiple across multiple systems.
- Strong problem-solving skills and the ability to independently identify and resolve issues.
- Attention to detail when identifying and reporting bugs, providing accurate and comprehensive information.
- Fluent in written and spoken English.
- Conversational French, Spanish or German is an asset.

**Responsibilities**:

- Provide assistance with billing inquiries, technical support, and website navigation.
- Effectively troubleshoot and resolve issues, escalating cases when necessary.
- Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity.
- Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information.
- Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators.

**We offer**:

- Fair bonus system;
- Paid vacation and sick leaves days;
- Leading company in its field on the market (worldwide);
- Learning and sport program;
- No bureaucracy and micromanagement;
- Full remote work from home;
- Cool & friendly team.

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