Web Creation Support Specialist

hace 1 semana

Cali, Colombia TaskUS A tiempo completo

The Web Creation Support Specialist is an essential member of the Web Support team that provides assistance to customers who are creating their own websites, it will range from transactional questions to complex technical issues by providing solutions and guidance in creating websites in the platform.

**REQUIREMENTS**:

- Bilingual in English - advanced English level (B2)
- Strong verbal and written communication and comprehension skills.
- Great understanding of fundamentals of web/ building websites
- Word-press experience is a plus
- Mastery of web-based software
- Willingness to assist customers
- Desire to go beyond a surface-level understanding of issues brought to your attention.
- Intermediate knowledge of Front End Web Development tools and technologies
- Previous experience with CRM software
- An intermediate understanding of DNS, CNAME, and SSL

YOU ARE GOING TO:

- You'll aid our Help Center team by providing technical context for the purposes of documentation resources and ensuring accuracy and clarity of information as needed.
- Provide insight into the platform's Analytics including revenue, subscription metrics, opt-ins, page views, product progress, sales, and affiliate data.
- Documenting solutions and keeping up-to-date with platform updates.
- Provide aesthetic and functional solutions to customers when creating and developing websites on a specific platform including images, text, audio, video, embedded media, galleries call-to-action buttons, opt-in forms, carousels, countdown timers, blog posts, SEO, and social sharing, site navigation, branding, page scripts, color palettes, theme updates, and many more.

So what does working at a ridiculously good company really look like? Think of:

- Excellent salary
- 2 days off
- Prepaid Medicine 100% for you, and 50% for two family members
- Birthday day off
- Awesome culture
- Tuition Program USD 500 every year
- Paid training, 100% full salary
- Sunday and night Premium (recargo nocturno y dominical)
- Wellness programs, great and fun activities each week

We make sure we get the best of the bests. After all, we are a ridiculously good company with our employees being the top-notch.

About TaskUs:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people.

TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

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