Customer Success Manager

hace 3 días

Bogota, Colombia Multiplier A tiempo completo

**_Customer Success Manager (Remote)_**:

- Location: Colombia_**_|_**LATAM

**A bit about us**

We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process.

Welcome to Multiplier Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes - all from one software system. It's a game changer

**What's the opportunity?**

The Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for folks who truly love supporting customers and see themselves in a customer facing role long term.

**What you'll do**:

- Ensure that all our customers & their team have a great experience with the product
- Working directly with product teams to identify current issues and, synthesising the diverse feedback you hear from our customers, offer informed opinions on potential solutions
- Owning customer communications and issues from initial contact until resolution
- Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
- Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Multiplier can meet their needs

**What you'll bring**:

- The ability to explain complex topics in easy to understand and concise language
- Excellent communication and writing skills
- Professional Fluency in English
- Passion for talking to customers all day
- Prior experience of working in customer success in a product-driven B2B company
- Experience at a HR SaaS company

**Benefits**:

- Working with an energetic & diverse team
- Full-ownership over functional area
- Work in a product-driven & customer obsessed environment
- Ability to work fully-remotely
- Equal employment opportunity_

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Manager, Customer Success

    hace 3 días

    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Renewal Manager, Latam

    hace 5 días

    Bogota, Colombia Coursera A tiempo completo

    Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 97 million registered learners as of Dec. 31, 2021. Coursera partners with over 250 leading university and...

  • Customer Success Manager

    hace 1 semana

    Bogota, Colombia GoContact A tiempo completo

    Bogotá **POSITION**: Customer Success Manager **LOCATION**: Colombia/Remote **DEPARTMENT**: Customer Success Management **REPORTS TO**: CSM Manager, Virgilio Muelas ***: **YOUR DAY-TO-DAY**: - Identify customer operational needs. - Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at...

  • Customer Success Manager

    hace 1 semana

    Bogota, Colombia Sur A tiempo completo

    As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are: - Build strong long term relationships with clients - Manage projects to make sure everything is done...

  • Customer Success Manager Colombia

    hace 2 días

    Bogota, Colombia Moove A tiempo completo

    **About Moove** Moove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating sustainable jobs for mobility entrepreneurs globally. **About the Role** Moove...

  • Customer Success Manager

    hace 3 días

    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **Summary** Our...

  • Customer Success Manager C1/c2

    hace 2 semanas

    Bogota, Colombia Patricia Baez Company A tiempo completo

    **Job Description: Customer Success Manager (BPO)** **Role Overview**:As a Customer Success Manager in our BPO company, your primary responsibility is to ensure the satisfaction and success of our clients. You'll achieve this by building strong relationships with them, facilitating their onboarding process, and addressing any concerns they may have...

  • Customer Success Manager

    hace 2 semanas

    Bogota, Colombia Yalo Inc. A tiempo completo

    **Yalo**: Hi! This is Yalo! We are on a mission to bring conversational commerce to the world... Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale...

  • Customer Success Manager

    hace 7 días

    Bogota, Colombia Genesys A tiempo completo

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Position Purpose: The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers...

  • Customer Success Manager

    hace 3 días

    Bogota, Colombia Staffaro A tiempo completo

    **Responsibilities**: - Build and maintain relationships with assigned clients - Ensure client satisfaction by providing exceptional customer service and addressing any concerns - Collaborate with internal teams to provide timely and effective solutions for clients - Manage client accounts and assess opportunities for growth - Analyze data and metrics to...