Networking Tech Lead

hace 2 semanas

Desde casa, Colombia CRG Solutions A tiempo completo

The Designated Service Manager (DSM) is responsible for help the customer maintaining the optimal configuration in security of all customer’s Cybersecurity technologies.

The DSM delivers the consulting services on time, within budget, and meets the quality standards expected by the client. They work closely with clients, project managers, engineers, and other stakeholders delivering consulting services effectively and efficiently.

**Responsibilities**:

- Delivers onboarding support to a diverse set of customers tailoring technical deliverables and producing quantifiable business outcomes with scope and on-time engagement.
- Assists customers through specific onboarding milestones to ensure they achieve the highest value from their technical solutions, Milestones include technical discovery and planning, recommendations for initial configurations, assistance with lab testing, coaching for solution onboarding and feature adoption (Solution implementation is out of scope for the TOS/DSM role).
- Teams with customer to provide guidance for technical issues (Break fix is out of scope for the TOS/DSM role).
- Leverages domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery.
- Drives adoption and expansion of Cisco products by highlighting feature opportunities and meaningful strategies to customers.
- Collaborates with Account teams, TOS/DSMs and Partners to improve customer adoption, address product concerns, and drive incremental growth.
- Be responsible for evangelizing the end-to-end offer strategy and roadmap to sales specialists, delivery teams, and customers.
- Drives adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers.

Skills that are preferred to have:

- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Understanding of business processes and strategies
- Ability to work under pressure and prioritize tasks effectively.
- Flexibility and willingness to adapt to changing technologies and requirements.
- Strong attention to detail and accuracy.
- Ability to work independently as well as part of a team.

Mandatory knowledge:

- In-depth understanding of technologies and protocols (TCP/IP, BGP, OSPF, etc.).
- Strong knowledge of network security concepts and technologies such as VPN, IPsec, SSL, ACL, NAT, and IDS/IPS.
- Understanding of customer service portfolio, including implementation and support services
- Knowledge of network design principles and architectures
- Experience in managing customer relationships.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex network issues.

Not mandatory but preferred knowledge:

- Understanding of cybersecurity principles and technologies
- Knowledge of other network security technologies such as Palo Alto, Checkpoint, Juniper, Fortinet, among others.
- Familiarity with cloud security concepts and technologies (AWS, Azure, GCS).
- Understanding of virtualization technologies and software-defined networking (SDN).
- Familiarity with Linux and Windows operating systems.

Education and experience requirements:

- Bachelor's degree in computer science, information technology, or related field
- At least 2 years of experience in customer service in the IT industry
- Cisco certifications such as CCNA is a plus.
- Cisco certifications such as CCNP, CCDP, or CCIE are a plus.

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