Technical Support Expert 3

hace 2 días

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**

Join the team as our next Technical Support Expert - Voice.

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

**Responsibilities**

In this role, you'll:

- Explore historical and real-time data to aid in diagnosing issues.
- Help us understand customer trends, documenting and reporting what you observe in order to improve our support process.
- Interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.
- Play a pivotal role in urgent customer communications as a frontline member of our on-call team.

**Qualifications**

**Required**:

- 4+ years experience in Technical Support roles
- A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
- The time management skills to handle a large volume of tickets while maintaining high Customer Satisfaction and meeting SLA targets. Able to work standard USA working hours and a shift schedule that includes a weekend day.c
- Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
- Experience working collaboratively with team members in different geographic locations and time zones.

**Location**

This role will be remote in Colombia or Brazil

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

  • Technical Expert Support Engineer

    hace 2 semanas

    Bogota, Colombia Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cyber Protect Expert Engineer who is ready to join us in creating a...

  • Technical Support Expert 2

    hace 1 semana

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Technical Support Expert 2 - Onboarding and Compliance Support **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of...

  • Technical Support Expert 2

    hace 2 semanas

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio.** Join the team as our next Technical Support Expert 2- Messaging **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're...

  • Personalized Support Expert 3

    hace 2 semanas

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Personalized Support Expert. **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for...

  • Technical Support Expert 2

    hace 2 semanas

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio.** Join the team as our next Technical Support Expert 2- Messaging **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're...

  • Technical Support Expert

    hace 1 semana

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Technical Support Expert - Billing **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're...

  • Technical Support Expert

    hace 2 semanas

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio** Join the team as our next Technical Support Expert - Consumer Trust **Who we are & why we're hiring** Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and...

  • Tier 3 Technical Support Engineer

    hace 6 días

    Bogota, Colombia Transmit Security A tiempo completo

    **About the role**: We are looking for an experienced Technical Support Engineer to provide excellent customer service and to promote our values throughout the entire support team. Transmit Customer Support provides technical assistance by resolving complex technical issues by triaging, troubleshooting, performing root cause analysis, and restoring the...

  • Technical Support Engineer 3

    hace 1 semana

    Bogota, Colombia Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next Technical Account Manager 3 - Flex. **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're...

  • Technical Support Engineer

    hace 6 días

    Bogota, Colombia Get More Students A tiempo completo

    **Must be fluent in English to be considered for the position (Oral & Written)**_ **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues...