Customer Relationship Manager, La

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Rockwell Automation is Expanding Human Possibility by combining the imaginations of people with the intelligence of machines. Our brand promise supports the company’s focus on bringing The Connected Enterprise to life by linking people, machines, and data across an entire business to become more effective and productive.

You’ll be working as part of the Latin America Customer Care team. You will be partnering with stakeholders to help our customers achieve their desired outcomes and productivity goals to enhance their supply chain experience with Rockwell Automation.

This is an individual contributor’s role - a professional, being responsible for managing a designated portfolio of Regional and Global Accounts and Customers’ Programs. Will partner with internal and external stakeholders to assure continuous improvement and driving solutions that helps Rockwell Automation’s Customers achieving their desired outcom es, supply chain productivity and enhancing their experience with Rockwell Automation. Assure effective and efficient processes execution & driving continuous improvements whilst working internally, within broader ISC environment engaging with Sales and Account Managers across the business as well as externally with Rockwell Automation end customers and/or distribution partners.

**ESSENTIAL FUNCTIONS**:

- Building and preserving trustable relationships with key customers and an ongoing level of engagement.
- Overseeing the relationship with internal and external stakeholders.
- Resolving customer complaints quickly and efficiently.
- Engaging with Leadership across the organization to plan strategically.
- Understanding key customer needs and addressing these within Integrated Supply Chain.
- Conducting business reviews using tools and reports.
- Knowing the competition and strategizing accordingly
- Maintaining a positive attitude focused on customer satisfaction.
- Dealing with customer requests and troubleshooting problems.
- Identify, plan and implement opportunities to enhance Supply Chain experience and grow positive relationships with our customers.
- Demonstrate highly developed continuous improvement mindset, engage self and others to successfully deliver results. Ensure successful development of strategic relationships with clients.
- Change management ability and execution
- Cross cultural intelligence, ability to operate in different cultural environments

**EDUCATION AND **EXPERIENCE REQUIREMENTS**:

- Minimum 2/ 5* years of work experience in supply chain function, business process, analytical or customer service related role in a fast-paced high volume environment.
- Bachelors degree required
- Master degree in Supply Chain, Business, or Engineering desired

**DESIRED QUALIFICATIONS**:

- Sound understanding of end to end Supply Chain Concept and Functions (Plan, Make, Source, Deliver), with ability to drive collaboration within the organization at all levels
- Strong leadership skills and ability to engage and coordinate others cross-functionally to deliver results
- Executive presence, ability to communicate, build alliances & influence senior leadership inside (RA) and outside (customers/distributors) of the organization
- Entrepreneurial mindset, concepts’ developer, seeking opportunities to deliver new values for the organization
- Ability to meet deadlines & work with resilience through conflicting priorities.
- Situational awareness
- Positive attitude towards daily operational challenges
- Workable knowledge of Microsoft Excel (intermediate level) Power Point (intermediate) and SAP (other ERP systems would be an advantage)
- Yellow / Green Six Sigma Certification highly desired
- CPIM / CSCP (APICS) certification Preferred

**KEY COMPET**ENCY REQUIREMENTS**:

- Excellent & proficient business English communication, local language advantageous
- Professional oral and written communication skills
- Analytical and critical thinking
- Problem solving & Root Cause Analysis
- Sound judgement and decision making
- Social awareness

**TRAVEL**:

- This position may have limited travels within domestic and/or International locations or customers.

LI-EV1