Customer Success Specialist

hace 2 semanas


Bogota, Colombia Masiv A tiempo completo

**Descripción**:
En Masiv sabemos que nuestros colaboradores son la clave del éxito, y que su compromiso y amor por la labor es fundamental para alcanzar nuestras metas y retos corporativos. En esta oportunidad buscamos un Customer Success Specialist

Como Customer Success Specialist no apoyaras en la optimización del proceso de entrega de valor a nuestros clientes, mediante metricas y estadisticas que permita el fortalecimiento de un escenario ideal para ellos, en el cual su nível de satisfacción con la empresa y los productos sea cada vez mayor, proporcionando la mejor experiência posible con Masiv

En este rol estaras frente a la atención y gestión de requerimientos generados por nuestros clientes VIP, estableciendo contacto con los clientes para identificar mejoras en el proceso y de esta forma apoyar en la calidad del servicio ofrecido

**Requisitos**:

- Más de 3 años de experiência en servicio y atención al cliente en segmento B2B
- Experiência en nalisis de métricas
- Manejo de CRM



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