Customer Technical Support

hace 2 semanas


Soledad, Colombia Solvo Global SAS A tiempo completo

**¿Eres un apasionado de la tecnología con un excelente servicio al cliente?**

Estamos buscando un Agente de Soporte Técnico para unirse a nuestro equipo dinámico. Si te apasiona resolver problemas, tienes habilidades de comunicación excepcionales y disfrutas trabajando en un entorno desafiante, esta podría ser la oportunidad perfecta para ti

**Ubicación**: Presencial.

**Horario**: Disponibilidad lunes a viernes entre 7 AM, hasta las 8 PM (Eastern time) -Contrato 46 horas semanales.

**Remuneración**: A convenir.

**Responsabilidades**:

- Diagnosticar y solucionar incidentes relacionados con internet, fibra óptica, Wi-Fi, equipos de escritorio, correo electrónico y hosting.
- Brindar soporte técnico excepcional a clientes residenciales y pequeñas empresas.
- Trabajar en estrecha colaboración con otros departamentos para resolver problemas de infraestructura.
- Mantenerse actualizado sobre las últimas tecnologías y procedimientos operativos.

**Requisitos**:

- **Experiência mínima de 3 años como Agente de Soporte Técnico, preferiblemente **en una empresa de **telecomunicaciones.**:

- **Inglés avanzado (B2+/C1).**:

- Conocimiento de VoIP, cableado de redes, topologías de red y sistemas operativos es un plus.
- Habilidades de diagnóstico y resolución de problemas.
- Orientación al cliente y capacidad para trabajar bajo presión.

**Beneficios**
- Excelente ambiente laboral.
- Cursos gratis en Solvo University.
- Cursos de excel, Inglés, finanzas personales y más, para ti y tu familia.
- Planes de bienestar.
- Remuneración altamente competitiva con pagos quincenales.
- Muchas oportunidades de crecimiento.
- No te pierdas esta gran oportunidad.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- ¿Cuál es tu expectativa salarial mensual en pesos colombianos?
- ¿Has trabajado previamente con Solvo?
- ¿Cuentas con disponibilidad de lunes a viernes en horario de 7:00 AM a 8:00 PM (Eastern Time)?
- ¿Estás de acuerdo con trabajar presencialmente?
- ¿Cuántos años de experiência tienes en resolución de problemas técnicos a través de llamadas?
- ¿Cuántos años de experiência tienes como Agente de Soporte Técnico?

Idioma:

- Inglés Avanzado (B2+) (Obligatorio)



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