Especialista Sr de Servicio Al Cliente

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.

We are in this for life.

We are searching for the best talent for Customer Service Sr Specialist to be in Bogota.

Purpose: The Customer Service Sr Specialist is a key point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Senior Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products, and their interrelationship. The CS Senior Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Commercial, Supply Chain, Finance, Global and Shared Services and other stakeholders to resolve customer issues. The CS Senior Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed

You will be responsible for:

- Scheduling deliveries and appointments
- Manage and process orders
- Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:

- Invoicing customer sales orders
- Facilitating invoice corrections
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to find solutions
- Contact the customer with the final solution
- Propose and participate on process improvement activities

Stakeholder relationship:

- Support team members acting as focal point for overall issue resolution
- Collaborate with other areas to find robust solutions related to overall Deliver process
- Support new adoptions (strategies, projects, objectives)

Leadership:

- Support critical activities for the CS operation acting on behalf of leadership team when it’s needed
- Provides support for leaders on driving KPIs & team performance

**Qualifications**
Qualifications and requirements:

- University/Bachelor’s Degree or Equivalent
- At leats 3 years of related experience (Customer service, logistics, and/or Supply Chain)
- Technical skills: MS Office, SAP, CIC
- Professional skills: Ability to make decisions; Perform efficiently and effectively; Deal with multi-source of information. Demonstrate proficiency in written and oral communications. People and stakeholder management. Process improvement experience.
- Advanced Portuguese is required and English is a plus.

**Primary Location**
Colombia-Distrito Capital de Bogotá-Bogotá
- **Organization**
Johnson & Johnson de Colombia S.A. (7755)
**Job Function**
Operations
**Requisition ID**
2206041130W