Content Success Manager

**Viseven Group** is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.

The rapidly expanding team includes more than 700+ highly-skilled tech
- and non-technical experts: front

**Mission**:
Effective development of customer service by providing high level of constant customer satisfaction rate.

**Responsibilities**:

- identify clients’ needs and preferences, negotiate and offer additional services
- collect customer's requirements and translate them into tasks for internal production teams
- coordinate project/request execution between internal departments (Design, Production, Delivery)
- manage project timeline
- manage change request implementation in line with approved scope, timeline and budget
- provide timely and complete assessment of the project with the provision of an estimate to the client and financial documentation filing within the company
- proactively participate in trouble-shooting
- manage communication with Customer, ensuring high satisfaction level
- ensure timely escalation to Team Lead and Account Director in case project gets off-tack or there is an issue
- create and maintain timely invoicing and receipt of payment for work performed (Jira & Creatio)
- follow ethical rules and regulations in communication with the client and within the company
- control project margin
- proactive upselling/cross-selling

**Requirements**:

- Pharma marketing background would be a benefit
- Basiс knowledge of content / product lifecycle will be considered as a competitive advantage
- Experience in B2B
- Experience with jira, Creatio, Office 365 soft
- Fluency in English
- Knowledge of foreign languages other than English
- Able to multitask, prioritize, and manage time efficiently
- Strong client focus and commitment to continuous improvement; ability to proactively network and establish effective working relationships, continually seek new sourcing options, and develop creative approaches to delivering deliverables to the customer
- Continuously learning technology and able to quickly adapt to new technologies including internal and external programs, workflows
- Proven analytical and problem solving skills

**What we provide**:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:

- Competitive compensation and regular performance based salary and career development reviews
- Passionate experienced team, friendly atmosphere
- Professional and career growth
- Paid time off - 18 business days per year (20 business days after 2 years of cooperation)
- Non-documented sick leave - 4 business days per year
- Documented sick leave - 20 business days per year
- Family leave - 3 paid business days in case of marriage, childbirth or bereavement
- Comprehensive medical insurance
- English learning courses
- Opportunities to participate in professional forums and conferences
- Regular corporate events and team-buildings
- Enjoyable working environment: comfortable and fully equipped office and possibility to work from home