Solutions Engineer Post Sales

hace 2 semanas

Barranquilla, Colombia Jumio Corporation A tiempo completo

**Role Value**:You will play a major role in improving and expanding existing processes such as, product testing, integration and customer onboarding. You are the integration expert for how Jumio solutions can add value to the customer’s user journey, specifically through web, API and mobile channels. Your performance has a direct impact on the overall sales team effectiveness.

**Responsibilities**:

- Creating and leading customer facing technical presentations
- Create a detailed analysis for customers, outlining their problems, opportunities and solutions.
- Drive projects in coordination with different teams and track progress, resolving problems; publishing progress reports; recommending actions.
- Extract, interpret, evaluate and interrelate data to develop integrated business analysis and projections, which is to be incorporated into the business strategic decision-making
- Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Actively participate in the implementation of approved changes in process/product and/or customers.
- Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement.
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
- Manage prospect testing experience by submitting batch upload processing, coordinating with operations and also working out scope and requirements with operations.
- Nurse customer accounts to support speedy implementation and ensure healthy conversion rates.
- Develop a clear understanding and address issues of key account needs.

**Experience and Qualifications**:

- Bachelor’s Degree in system engineer or equivalent work experience
- Strong customer facing experience, used to interacting with all levels and departments across enterprise customers
- Strong presentation and customer facing skills combined with excellent verbal and written communication skills
- Advance Microsoft Office skills, specifically Microsoft Excel
- Minimum working experience : 3 years
- Understanding of technical knowledge, including programming/scripting languages (Web technologies, Java, C/C++,.NET, PHP, Perl, Java Script,), operating systems (Unix, Windows), mobile operating systems (iOS, Android)
- _____________________________
**Company**:Jumio is the future for online and mobile ID verification. We are the largest and fastest growing company in the ID verification space. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

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