Senior Engineer, Remote Support

**SUMMARY/SCOPE OF POSITION**:
**ESSENTIAL FUNCTIONS**:
**Functional Expertise**:

- Microsoft ACL table (file/folder permissions)
- Active Directory Architecture
- Microsoft clustering
- Performance monitoring techniques on server software and hardware
- Able to work remotely on server hardware and software issues
- VMWare ESX 2.5x, 3.x, 4.x, 5.x

**Leadership/Change**:

- May take on several components of a project or a complex component of a project.
- Works under broad supervision
- Applies company policies and procedures to resolve issues.
- Follows company policies to implement changes.

**Interpersonal**
- Takes ownership of learning about server and storage technologies.
- Strong attention to detail and accuracy.
- Ability to prioritize and complete tasks in a timely manner.
- Able to work with internal and external customers in a professional and effective manner**.**

**Business**:

- Understands how own performance objectives align with business unit objectives.
- Maximizes business/unit/group financial results through personal accomplishments.
- Responds with urgency to customer needs and solves routine customer problems. Approach problem solving and solutions based on global needs and requirements. Follows global standards.
- Contributes to organizational performance through timely completion of projects that produce business results.
- Maximize business/unit/group financial results through documented accomplishments.

**Complexity**:

- Creates and follows documented procedures for routine tasks.
- Works on complex issues where analysis of situations or data requires an in -depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining results.
- Skill: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

**Supervision**:

- Receives assignments in the form of objectives and determines the process by which to meet goals.

**Interaction**:

- Displays strong teamwork skills. Enjoys working in a team.
- Builds productive vendor relationships**.**:

- Able to document and present to management on different types of issues.
- Able to work with internal and external customers on issues in a professional and effective manner.
- Frequently interacts with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities.
- Networks with senior internal/external personnel in own area of expertise.

**Essential Qualifications**:

- Experience with multiple types of server and storage hardware.
- Discrete servers
- Blade servers
- Storage Area Networks
- Experience with Active Directory tools and utilities.
- VMWare management console.
- Understanding of EMC SAN Storage hardware
- Familiarity with network and san switching technologies
- Good English reading, writing and verbal communication skills
- Able to work in a round-the-clock, global operation 7 days x 24 hours
- Strict adherence to company standards and procedures.
- Excellent trouble shooting skills

**Education Requirements**:

- Bachelor degree in Computer Science, Management Information Systems or equivalent experience
- Windows 2000/2003/2008/2012 MSCE/MSCA
- Minimum of 5+ years of experience in IT or customer support

**Desired Qualifications**:

- Background and understanding of IT controls and compliance.
- Solid PC skills and proficiency in office productivity software (Microsoft Office, Microsoft Visio, Microsoft Project, etc.)
- Understanding of ISA, ANSI, NEMA, NEC and NIST standards.
- Experienced in ANY OF THE FOLLOWING: PLC, SCADA, HMI, EtherNet/IP, especially programming, troubleshooting, design and installation.

(#LI-AG2)