Billing Systems Analyst I

hace 7 días

Bogota, Colombia CSG A tiempo completo

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

**Primary Responsibilities**
- Meets with clients or internal teams to gather and document billing requirements and/or tasks.
- Assumes overall responsibility for billing procedures and analyses.
- Develop and maintain documentation for all client and/or internal processes and procedures.
- Primary contact point for client’s billing interests and work toward resolution of issues/problems during billing cycles.

**Desired Competences**
- Translates business requirements to system requirements.
- Demonstrates system functionality to client.
- Identify potential impacts as business requirements change over time.
- Identify areas of automation, process improvements and be able to lead initiative to completion.
- Gathers and analyzes information and uses it to develop effective solutions to problems or situations.
- Works well within a team environment.
- Communicates effectively to convey and clarify moderately complex information.
- Be able to analyses complex data information.
- Be able to work independently and investigate solutions as needed.

**Skills & Experience**
- Understand end-to-end systems and interfaces.
- Strong written/verbal communications and interpersonal skills.
- Ability to work independently and in a customer environment.
- Analyze solutions for customer requirements.
- Understanding of configuration and release management processes, procedures and practices.
- Ability to troubleshoot issues discovered in automated processes.

**Competitive Differentials**
- Telephony wholesale or retail billing experience would be an advantage.

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