Team Lead Claims

Purpose & Overall Relevance for the Organization:
- adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Americas.- Lead a team of operations according to the adidas GBS culture and strategy. Assessing the team's needs and act about it, drive it to achieve operational goals and targets. Ensure deliverables expected to the business, while developing the team's skills through the adidas performance culture.- Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such logistic claims and invoice management tasks. The team also supports projects, including process standardisation, tools implementation and other ad hoc projects.- Key Responsibilities:
- Manage a team between 4 up to max. 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream startegy
- Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans
- Support and actively partcipate in the recruiting process for own team
- Actively participate in the Employee Life Cycle, contributing with relevant inputs both to the management and the HR Team
- Prepare and support new team members functional onboarding and integration in the team and company culture
- Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as crossfunctional stakeholders and monitor cutomer
- Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintaned, achieved an reported correctly and on a timely manner
- Handle escalations by providing support in resolution of complaints and issues, as needed
- Problem analyses and proposal or assessment of solutions, and respective implementation
- Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team
- Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, Group Finance manual)
- During transitions: Ensure the necessary preparation and organization to receive and include new tasks or new work
- Key Relationships:
- Credit Management
- Other Customer Service teams
- Sales
- Market Finance
- GBS Leadership Team (area of responsibility)
- Operational Teams
- Area GPO Team
- GBS Internal Controls & Compliance
- GBS Delivery Excellence
- Knowledge, Skills and Abilities:
- Highly results driven and self-motivated team player
- People oriented and passionate about leadership
- Continuous improvement mindset
- Strong problem solving and analytical skills
- Experience in a fast-paced environment, shared services or similar
- Solid business acumen
- Experience with SAP is preferential
- E2E process knowledge and respective interactions with other teams
- Ability to read, write and communicate in English in a business setting
- Ability to pay close attention to detail and high degree of customer orientation
- Availability to travel for periods of 3 to 4 weeks
- Requisite Education and Experience / Minimum Qualifications:
- University degree in Commerce/Business Administration/Finance/ Controlling or similar.
- 5 plus years relevant work experience in the accounting / business area
- Proven work experience in people management / demonstrated ability to manage a medium-sized team
- Broad and deep theoretical understanding of job function

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

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- JOB TITLE:
- Team Lead Claims (English)- BRAND:
- adidas- LOCATION:
- Bogota- TEAM:
- Accounting & Finance- STATE:
- DC- COU