Technical Support Expert 1

hace 4 días

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**

Join the team as our next Technical Support Expert 1 - Account Security

**Who we are & why we're hiring**

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**

**Responsibilities**

In this role, you'll:

- Work to surface and document customer pain points to assist in process improvement. Spend time reviewing internal knowledge bases to stay up on industry shifts and standards
- By helping our customers to use our products and answering questions ensuring that they are able to understand and get the most out of their Twilio experience
- Use your strong diplomatic skills to address customer issues and provide feedback
- Collaborate with your teammates and the Twilio Product and Engineering teams to report reproducible defects to continuously improve the product

**Qualifications**

**Required**:

- 1+ years experience in a customer-facing technical support role
- A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
- Solid understanding of computer networking, programming and SQL
- Excellent reading comprehension, listening, and writing skills in English
- Proven advanced time management skills, with the ability to work well under pressure

**Desired**:

- Bachelor's degree in computer science or related field
- Demonstrated ability to identify process and team improvements, and proven ability to create and curate internal and external documentation

**Location**

This role will be

**What We Offer**

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

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