Professional - Cx Trainer

hace 4 días

Bogota, Colombia Sutherland A tiempo completo

**CX Trainer in this role get to**:
**Keep Management Updated**:Reading and interpreting data points to plot learning interventions, effectively do training need analysis to identify learning opportunity. Relay vital information in the form of timely and accurate reports
**Take ownership**:Maintain high level of domain expertise, facilitation skills, coaching and auditing skills to be able facilitate learning and improve performance.
**Strengthen Relationships**:Build strong stake holder connect through various training initiatives that addresses operational challenges with respect to performance metrics. Should work with people from diverse culture, hands-on knowledge on emotional intelligence. Strong people management skills.
**Take the Lead**:Ensure proper hand over via PeopleSoft from Product/Process Training to Operations i.e. Staging/Training movements.
**Be Dynamic**:Other duties and adhoc tasks as assigned.

**Qualifications**:**
- Graduation - Any graduation- Excellent creative thinking and problem solving skills
- Facilitation - Expert Knowledge on how to facilitate a training focusing on adult learning principles
- Auditing Skills - Through understanding on the program specific quality parameters and how they measured through a transaction monitoring form. Keen observation on transactions to be able identify defects and determine the quality of the transaction- Be able to adjust quickly and smoothly to changing priorities and conditions
- Have ability to interpret data, identify trends, and make suggestions for improvements
- Training Need Analysis - Basic understanding (Internal) Intermittent knowledge (External) on interpreting and analyzing data to be able to build a meaningful observations and arrive at training needs that can influence the corresponding metric's performance positively
- Coaching - Basic knowledge (Internal) Intermediate Knowledge (External) on skills that are required to equip work force with relevant skills to be able to be effective in their commitment to the organization
- Communication - Ability to engage in extended conversation on most general topics in a clearly participatory fashion, even in a noisy environment. Can sustain relationships with native speakers without unintentionally amusing or irritating them or requiring them to behave other than they would with a native speaker. Translated as B2H on GLA (Voice and Written assessment)

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