Mortgage Servicing Officer

**Requisition ID**: 213894

We are committed to investing in our employees and helping you continue your career at GSGlobales.

**Purpose**

Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provides administrative and processing support by:

- Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
- Completing all assigned tasks with a high level of accuracy and attention to detail.
- Identifying policy/process non-compliance situations
- Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements
- Preparing and checking returns and reports
- Checking and authorizing transactions within defined limits
- Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required
- Providing guidance and training of other team members
- Assisting with the implementation of required changes (policy, process, systems etc.) Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirement
- Ensures customer service is consistent with GO Perform values by:

- Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
- Maintaining the confidentiality of customer information.
- Maintain strict adherence to established operating and security procedures by:

- Adhering to established Bank regulations and procedures within assigned authority and Responsibility
- Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations.
- Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager or manager immediately
- Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy)
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Reporting Relationships**
- Primary Manager: Manager Mortgage Servicing
- Direct Reports: NA
- Shared Reports: NA

**Dimensions**
- Provides administrative and processing support for the Canadian Bank loan and mortgage portfolio and the Retail Service Centre - RSC Stratford and Montreal.

**Education / Experience / Other Information**
- High School diploma and a minimum of 2 years of relevant working experience
- Basic Computer Skills, including common software tools (Microsoft Office products)
- Language Skills - Intermediate English language skills.

Location(s): Colombia : Bogota : Bogota

GSGlobales is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.