IT Helpdesk Associate

hace 2 semanas

Bogotá, Colombia Veho A tiempo completo

**About Veho**Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.
- 3+ years of IT experience
- Experience working with SaaS tools such as Okta, Kandji/Intune, Google Suite, etc
- Familiarity with basic networking with the purpose of being able to support our growing warehouse IT infrastructure
- Experience with Asset Management and purchasing
- Some security experience and exposure
- Experience with mobile asset management (ie scanners, android devices, etc)

**What You’ll Do**:

- Oversee 100% of the service requests, incidents and problems.
- Manages and coordinates urgent and complicated support issues. Determine root cause of issues and communicate appropriately to internal and external customers.
- Responsible for onboarding and offboarding for all employees and contractors
- Work in partnership with the Security team to create a secure digital environment
- Monitor performance and maintain systems managed by IT
- Maintain and update accurate information across several systems including inventory records, knowledge base, and ticketing system
- Participate in an on call monitoring rotation
- Maintain and streamline identity access management
- Create and Maintain documentation and IT policies

**What you bring**:

- Education: Bachelor’s degree in related fields such as Information Technology, Management Information Systems, Computer Science or similar fields. Equivalent years of experiences without a degree are considered.
- Experience:

- 3+ years of relevant education and/or work experience.
- ITIL knowledge and understanding of IT best practices

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