Customer Support Specialist
hace 4 días
Job Title: Customer Support Specialist Reports to: General Manager Location: Remote Employment Type: Full-Time (40 hours/week) Schedule: Monday to Saturday Compensation: Base Salary ($1100 US) | PTO Application: Please submit a cover letter and in addition, please include a brief response to the following question: Question: - “How can I make sure that when I have to change a customer’s appointment — whether it’s due to lateness, rescheduling, or cancellation — the customer still leaves the interaction feeling that the adjustment was handled positively, with care, and maybe even to their benefit?”_ Position Overview We're seeking a Customer Support Specialist who excels at building genuine human connections. This is not just a customer service or sales position — we are looking for someone with a warm, conversational personality, the kind of person who makes others feel like they’re speaking to a friend or family member. Key Responsibilities: - Handle retention and cancellation calls with **empathy and problem-solving mindset**. - Listen actively to customers’ concerns and work toward resolutions that **genuinely serve their needs**. - Conduct **follow-up calls** to ensure satisfaction, build loyalty, and re-engage past clients. - Perform **"Welcome Calls"** to build a strong first impression and clarify service expectations. - Recognize opportunities to **upsell services** in a natural, non-pushy manner. - Collaborate with the operations and scheduling team to ensure seamless customer experiences. - Track interactions and outcomes in the CRM to inform retention strategies. - Offer **emotional intelligence** and care in every interaction — customers should leave the call smiling. What We’re Looking For: - A naturally **friendly, talkative, and compassionate personality** — someone who enjoys real conversations. - Experience in customer support, retention, or sales (cleaning industry is a plus). - Strong listening and interpersonal skills; **empathy is your superpower**. - Ability to de-escalate concerns and guide customers toward positive solutions. - Excellent organizational skills and comfort with multitasking. - Tech-savvy; comfortable with CRM software, spreadsheets, and digital communication tools. - Self-motivated, proactive, and comfortable in a fast-paced environment. What You’ll Love About Working With Us: - A **supportive, culture-driven team** that values you as a person. - Flexible hours and the ability to work remotely. - Paid time off and recognition for outstanding work. - Schedule: Monday-Saturday
-
Customer Support Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Connext A tiempo completoThe Customer Support Specialist serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues. The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the organization's reputation for delivering...
-
Insurance Support Specialist
hace 1 semana
Bogotá, Colombia Solvo Global SAS A tiempo completoInsurance Support Specialist This is a full-time role as a Insurance Support Specialist. The Sales Support Specialist will be responsible for assisting in sales operations, ensuring customer satisfaction, and providing exceptional customer service. This role involves working closely with the Miami office and the Connecticut office, supporting both local...
-
Customer Support Specialist
hace 2 semanas
Bogotá, Colombia 8am A tiempo completo**It's a new day with a new opportunity at 8am!** **About the role**: We are looking for a tech-savvy Customer Support Specialist with strong relationship-building skills that is looking to help customers succeed, as you will play a major part in supporting our rapidly growing customer base. You will engage with attorneys and legal staff via inbound and...
-
Customer Support Specialist
hace 2 semanas
Bogotá, Colombia AffiniPay Careers 2 A tiempo completoAt AffiniPay, we're continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We've assembled teams of highly collaborative problem solvers who are passionate...
-
Customer Support Service
hace 2 semanas
Bogotá, Colombia The Support Heroes A tiempo completoThe Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...
-
Insurance Support Specialist
hace 1 semana
Bogotá, Colombia Solvo Global SAS A tiempo completoSOlVO GLOBAL is looking for Insurance Support Specialist Qualifications, Skills, and **Experience**: proficiency in English, Level c1 professional and Spanish with ability to translate documents accurately Strong interpersonal skills; ability to interact with all levels, including support for the senior management level Strong interpersonal skills - ability...
-
Healthcare Customer Support
hace 2 semanas
Bogotá Distrito Capital - Municipio, Colombia Pharmbills A tiempo completoPharmbills Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Healthcare Customer Support role at Pharmbills Pharmbills Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Join to apply for the Healthcare Customer Support role at Pharmbills Direct message the job poster from...
-
Payroll Customer Support Specialist
hace 22 horas
Bogotá, Bogotá D.E., Colombia EXECUTEL A tiempo completoWe are seeking a detail-oriented and empatheticPayroll Customer Support Specialistto join our team in Bogotá. In this role, you will be the primary point of contact for employee inquiries related to payroll payments, ensuring timely and accurate resolution via phone, email, and chat. You will also provide occasional support during weekly payroll processing...
-
Customer Support Specialist
hace 6 días
Bogotá, Cundinamarca, Colombia Oyster A tiempo completo**✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
-
Customer Service Specialist Latam
hace 2 semanas
Bogotá, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...