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The Central Representative will interact with, and be the liaison for, both current and potential customer. Keeping customer satisfaction is at the core of every decision and behaviour. **Must speak fluent English.** Position Duties
- Maintain compliance with all call center policies and procedures
- Manage large amounts of inbound and outbound calls in a timely manner
- Answer inbound referrals from multiple sources
- Follow communication “scripts” based on identification of customers’ needs
- Close calls by setting appointment
- Clarify information, research every issue and provide solutions
- Mastery of multiple product lines
Required Skills (What you must have)
- 0-3 years’ experience in a call center
- Have good telephone skills
- Willingness to adapt and continuously learn new information/systems
- Be detail oriented and task focused to ensure all policies and procedures are followed
Desired Skills (what we would like you to have)
- Excellent English (C1)
- Previous experience with Personal Injury and/or Medical Centers
- Familiarity with CRM systems and practices
- Be success-driven and metrics focused
- Extreme compassion to help those in need
- Have excellent verbal and written communication skills
- Be organized and professional
- Positive attitude
** This position is for EST Jobs.
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Support: 2 years (preferred)
