Associate Director Training

**Número de la requisición**: 2126773
**Categoría de la vacante**: Capacitación
**Ubicación**: Bogotá, Distrito Capital de Bogotá

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- Trabajos con UnitedHealth Group

Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted. Mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **SM**

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry.

**Ready to make a difference? **Make yourself at home with us and **start doing your life's best work. **SM**

The more the healthcare system changes, the more certain values count. Like quality, patient-centered care, compassion and a dedication to go the extra mile. As part of the Optum team, you will assist our clients' requirements in the United States. Developing different skills in a variety of settings. You will gain a deep sense of satisfaction knowing that you are helping to create a more efficient and effective healthcare system for all.

This role will provide overall oversight and leadership to all Learning Solutions requirements in Colombia. This leader will be responsible for day-to-day learning solutions delivery including new transitions, new hire / upskill/ cross skill classes, floor support/ remediation activities, learning transformation and continuous learning activities. The leader will be responsible for developing functional, market level, and/or site strategy, plans, production and/or organizational priorities. The leader will also be expected identify and resolve technical, operational, and other problems in the operations teams’ he/she supports.

**Functional Competencies**:
**Establish Training Strategies and Approaches**:

- Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs)
- Manage the assessment of performance gaps to drive identification of the business need
- Identify the root cause of performance gaps and the role of training in addressing them, if any
- Translate business needs into training/development needs

**Identify and Communicate Training Best Practices and Trends**:

- Identify current and emerging trends in the training industry (e.g., using ATD etc)
- Maintain awareness of a variety of training delivery modes (Instructor-Led, Computer-Based, blended, webinar)
- Share best training practices with applicable stakeholders across the business (e.g., Human Capital, training staff/community, leadership, sales)

**Drive Implementation of Training Solutions**
- Leverage appropriate resources to drive the design, development and delivery of training solutions (Instructional Design, vendor resources, internal training teams, SMEs)
- Ensure compliance with established learning processes/procedures (e.g., deployment approaches, ULearn tracking standards, training measurement, AICC, SCORM)
- Identify and address implementation obstacles/issues as they arise (e.g., scope changes, resource availability, competing priorities, leadership support, low participation)

**Manage Internal and External Training Staff and Resources**
- Identify and procure training staff and other resources (e.g., equipment, software)
- Develop/manage training budgets (e.g., forecasts)
- Manage training projects to ensure proper design, development, implementation, and evaluation of training solutions (e.g., timelines, staffing, budgets, deliverables)
- Partner with global training units to coordinate and integrate activities of global training staff, as appropriate (e.g., awareness, recruiting, onboarding, training, work direction, infrastructure alignment)

**Evaluate and Communicate Training Value/Impact**
- Analyze training evaluation data to measure training effectiveness and linkage to job performance (e.g., Metrics That Matter, informal feedback from participants/trainers, client satisfaction scores, Net Promoter Scores)
- Monitor/analyze training metrics/data/trends, and communicate areas needing attention to applicable stakeholders (e.g., trainers, designers, leaders, Human Capital, external training clients)
- Drive metric-based continuous improvement in learning and business outcomes (e.g., performance linkage, return on investment, evaluation data)

**Formal Requirements**:

- 10+ year experience in learning and/or training leadership positions
- 5+ years of experience in a leadership/managerial role with demonstrated capabilities to effectively manage team structures, operations, and processes.

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