Associate Manager

hace 2 semanas

Barranquilla, Colombia Sutherland A tiempo completo

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Managers in this role get to**:
**Impact the business**: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.

**Manage administrative responsibilities**: Such as attendance tracking, queue administration, and corrective delivery.

**Influence the lives of others**: Develop, train, and manage team members.

**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

**Keep morale high**: Ensure motivational programs are in place and encourage frequent recognitions.

**Impact the bottom line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

**Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction.

**Keep leaders informed**: Relay important information in the form of timely and accurate reports.

**Qualifications**:
- Experience in managing a team of B&M direct reports- Experience and knowledge in sales- 1 year experience as backup supervisor- A Bachelor’s degree- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues- Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner- Strong customer-orientation when managing communications and issues- The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives- A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player- Must have completed phase 1 of TMU

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