Call Center Representative

Job Summary:
**Duties**:

- Make inbound and outbound calls - answering and contacting patients and providers in a professional and timely manner
- Identify the needs of the patient, clarify information, research every issue, and provide solutions or alternatives while providing outstanding customer service
- Provide an empathetic experience while building sustainable relationships with patients by “going the extra mile”
- Maintain accurate records of all conversations in our internal database
- Meet personal and team qualitative and quantitative targets
- Adhere to a high level of confidentiality and use medical terminology to assist with inquiries
- Perform data entry tasks accurately and efficiently
- Assist in guiding others as the team grows
- Communicate effectively internally with a range of remote, hybrid, and international teams to ensure seamless operations

**Skills**:

- Exceptional written and verbal communication, proficiency in English required
- Customer service experience in a support-based role
- Familiarity with medical terminology, preferred (but not required)
- Ability to analyze customer requirements and provide suitable solutions
- Strong active listening skills
- Track record of over-achieving quotas
- Familiarity with CRM systems and best practices
- Ability to multi-task, manage concurrent activities, and set priorities
- Adaptable to working with different personality types and perspectives
- Effective time management and comfortable with working in a fast-paced environment, bonus if you have experience in a remote setting
- Experience in the medical field, preferred (but not required)

Background & Experience:

- High school diploma with 3+ years of experience or the equivalent in customer service or medical field - Again, healthcare is not a requirement, but it is a bonus
- Remote work experience is a plus
- Ability to work collaboratively with other departments and stakeholders in the organization
- Track record of performing research to better understand the context of a specific contract and the needs of our patients

What we offer:

- Benefits package including health, vision, and dental insurance
- Supportive and collaborative environment
- Paid time off
- Remote work environment to promote a healthy work-life balance

Schedule:

- Monday-Friday, 8:00 am - 5:00 pm CT
- No weekends, holidays, or nights

Company description:
Established in 2010, Assist Health has offered high quality specialty managed care and disease management solutions through its concierge program. Our efforts have quickly earned us a reputation for being a breath of fresh air in the healthcare industry. We’re looking for passionate people to contribute to this positive disruption in an often-confusing system.

Our services are designed to be customer driven and outcome based with a focus on a local approach. That means that wherever our patients are in the US, our skilled teams work with them and our providers to deliver customized, adaptable, and inventive solutions for managing health plans and processing claims. With a focus on speed and accuracy, we leverage the latest technology to put an emphasis on the “care” in healthcare.

How do we do it? AH has a vast network of thousands of contracted providers to provide our patients with the most suitable care for their unique situations. Our goal is to take the guesswork out of the scheduling and pricing process so our patients can focus on getting what they need from their providers.

We’re successful because we have high standards - we do this by hiring great people with strong critical thinking skills and a passion for helping. Our strategy for hiring is simple: to attract and retain top talent who sees the benefit in working hard to maintain exceptional care. Every person across the company contributes to this mission and each role is important as we work toward our goals. If you’re the type of person who gets excited about innovation, is honest and confident, comfortable with saying “I don’t know, but I’ll find out”, and want to contribute to a growing company then we should chat

Assist Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Question(s):
**Experience**:

- Call center: 3 years (preferred)