Cloud Infrastructure

EdgeUno is seeking a highly experienced and technically accomplished **Cloud Infrastructure & Operations Manager**to lead the strategy, design, and operational excellence of our internal cloud platform and the cloud service offering to our clients. With over two decades of infrastructure, cloud, and telecom expertise, this leader will drive innovation and stability across our service delivery stack, including VPC, bare metal, virtualization, orchestration, and cloud automation technologies.

At EdgeUno, we **own and operate our own cloud infrastructure**, which powers mission-critical services for us and several clients across Latin America. Unlike third-party providers, our platform is custom-built for performance, redundancy, and scale. As Cloud Infrastructure & Operations Manager, you’ll be at the helm of an elite technical team that enables this platform for both internal product teams and external customers, including ISPs, global enterprises, and digital platforms.

**Core Responsibilities**

**Department Leadership & Strategy**
- Lead the Cloud Infrastructure & Operations department, overseeing all technical, operational, and strategic initiatives related to the company’s private cloud services.
- Define and execute multi-year roadmaps for infrastructure scalability, AI adoption, automation, and service availability across multiple data centers and regions.
- Mentor and manage senior engineers and architects across compute, storage, virtualization, and network domains.

**Cloud Platform Architecture**
- Own the architecture and lifecycle of EdgeUno’s internal cloud, including virtual private cloud (VPC), bare metal compute, container infrastructure, and orchestration layers.
- Ensure seamless integration and operation of platforms such as Proxmox, VMware, and other virtualization technologies.
- Define infrastructure blueprints and design principles to support PaaS, and HaaS products as well as IaaS offerings for clients.

**Service Delivery & Client Enablement**
- Support product, pre-sales, and service delivery for cloud customers, including ISPs, managed service providers, and enterprise clients across the region.
- Collaborate with the Product and Commercial teams to create and maintain productized cloud offerings built on internal infrastructure.
- Ensure interoperability, SLA compliance, billing integration (e.g., WHMCS), and customer lifecycle management capabilities.

**Infrastructure Operations & Automation**
- Oversee day-to-day infrastructure operations, ensuring performance, fault tolerance, and disaster recovery readiness across all systems and data centers.
- Promote Infrastructure-as-Code (IaC) practices and drive automation for provisioning, scaling, patching, and monitoring environments.
- Establish standardized configuration and observability frameworks using modern tooling stacks.

**Data Center & Network Coordination**
- Work closely with the Networking and Systems teams to optimize datacenter usage, cross-connects, regional failover, and capacity management.
- Participate in planning for new PoPs, hardware upgrades, and international expansion initiatives.

**Compliance, Security & Governance**
- Partner with Security and Compliance teams to ensure cloud operations are aligned with standards such as ISO 27001 and NIST.
- Implement access control, segmentation, backup, and audit procedures in compliance with internal and customer policies.

**Requirements**:

- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- **20+ years of experience** in infrastructure, telecom, or cloud operations, with at least **10+ years in a senior leadership role**.
- Deep technical knowledge of cloud platforms, virtualization stacks (Proxmox, VMware), orchestration layers, and public/private cloud models (SaaS, PaaS, HaaS, IaaS).
- Proven experience operating hybrid cloud or private cloud infrastructure at scale, including VPC architectures and bare metal provisioning.
- Understanding of service provider ecosystems and B2B cloud offerings.
- Hands-on familiarity with tooling such as **Ansible**, **Terraform**, **Prometheus/Grafana**, **WHMCS**, **LibreNMS**, and related.
- Experience with automation, monitoring, containerization (Docker/K8s), and CI/CD workflows.
- Strong commercial acumen with the ability to communicate technical concepts to clients and executives alike.
- Fluent in **English** and** Portugues**; **Spanish**is a plus.
- Previous experience in **telecom, hosting, datacenter**, or **infrastructure service providers** is a plus

**Nice to Have**
- Experience in telco-grade infrastructure or working for a cloud service provider.
- Exposure to edge computing, CDN, or multi-region orchestration.
- Certifications in cloud technologies (VMware, OpenStack, Red Hat, etc.).
- Familiarity with cloud cost optimization, metering, and billing strategies.

**What We Offer**

At EdgeUno, we offer a competitive compensation package, training and development opportuniti