Travel Service Coordinator

hace 2 días

Medellín, Colombia ttg Talent Solutions A tiempo completo

**Job Title**: Travel Service Coordinator **Location**: Medellín, Colombia **Work Arrangement**: Hybrid **Schedule**: Full-time - Monday to Friday **Contract Type**: Permanent **About the Role**: We are seeking a proactive and service-oriented Travel Service Coordinator. This individual will be responsible for supporting the operations and service delivery of a specialized travel service program. The role requires collaboration with internal departments, external partners, and clients to ensure the seamless execution of travel-related services and solutions. The coordinator will play a key part in managing service inquiries, proposal generation, and continuous process improvement initiatives. **Key Responsibilities**: - Act as the primary liaison for inquiries and requests related to the travel program, ensuring timely and accurate responses across all communication channels. - Provide daily operational support for the management of individual and group policies. - Develop and maintain effective relationships with clients, partners, and internal stakeholders. - Create and manage proposals tailored to client needs, including evaluating corporate requests and gathering requirements. - Maintain accurate records of proposal statuses, client profiles, and documentation. - Train agents and stakeholders on product features, tools, and processes through corporate presentations. - Develop and update internal guides and process flows to ensure operational efficiency. - Identify opportunities for system enhancements and communicate requirements for online tool improvements. - Participate in cross-functional projects aimed at operational enhancements and service delivery improvements. - Support the development of FAQ documents and educational resources to enhance client experience. - Assist in preparing internal reports and performance analyses to support decision-making. **Required Skills and Experience**: - Fluency in Spanish, English, and Portuguese is essential. - Strong experience in health or travel insurance services. - Excellent verbal and written communication skills. - Proven ability to work collaboratively and across departments. - High attention to detail and strong organizational skills. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). - Experience in client service both via phone and in-person interactions. - and substance-free workplace to ensure the safety and well-being of all employees.** At ttg, **_"We believe in making a difference One Person at a Time,"_** ttg OPT.

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